Mattel India is seeking a motivated Junior Monitoring Engineer to support the configuration, maintenance, and daily operations of key enterprise monitoring tools (SCOM, Nagios, SolarWinds, AlertSite) in a SOX-regulated infrastructure environment. You will assist senior engineers and leads in providing proactive visibility into servers, networks, applications, cloud resources, and critical business systems (e.g., financial, supply chain, e-commerce). This role ensures early detection of issues, compliance with SOX ITGCs (e.g., audit logging, performance monitoring, anomaly detection), and high availability to support iconic toy brands worldwide.
Key Responsibilities
Assist in the day-to-day configuration, tuning, and maintenance of monitoring platforms:
Microsoft SCOM (System Center Operations Manager): Management packs, agents, alerts, dashboards, and reporting.
Nagios (or Nagios-based tools like Icinga): Plugins, host/service checks, NRPE, notifications.
SolarWinds (Orion platform): NPM, SAM, NCM modules for network/server/app monitoring, alerts, and polling.
AlertSite (SmartBear): Synthetic monitoring, transaction checks, API/web monitoring, global nodes, and alert integrations.
Monitor infrastructure health, performance metrics, availability, and alerts across on-prem data centers, hybrid/cloud environments (AWS/Azure), and SOX-critical systems.
Respond to alerts/incidents during 24x7 shifts/on-call: Perform initial triage, acknowledge/escalate, execute basic remediation (e.g., restarts, threshold adjustments), and document in ticketing systems (ServiceNow/Jira).
Support SOX compliance: Configure monitors for audit-relevant events (e.g., unauthorized changes, access anomalies, SLA breaches), generate compliance reports/evidence, and assist in control testing/remediation.
Perform routine tasks: Agent deployments, threshold tuning, false-positive reduction, dashboard/report creation, and monitor health checks.
Collaborate with senior engineers, infrastructure, security, and application teams to implement new monitors, integrate tools (e.g., with PagerDuty, Splunk, ServiceNow), and improve alerting accuracy.
Document configurations, procedures, runbooks, and SOX-related artifacts; participate in knowledge sharing and team handovers.
Contribute to proactive monitoring improvements, capacity planning insights, and post-incident reviews to enhance system reliability.
Support disaster recovery drills and ensure monitoring continuity during changes/upgrades.
Required Skills & Experience
2–5 years of hands-on experience in IT monitoring/operations, with exposure to at least 2–3 of the following tools: SCOM, Nagios/Icinga, SolarWinds Orion, AlertSite (or similar synthetic monitoring tools like Dynatrace Synthetics/New Relic).
Basic to intermediate knowledge of:
Windows/Linux server monitoring, network devices, applications, and cloud resources.
Alert configuration, thresholding, notifications, and integration with incident tools.
Performance metrics (CPU, memory, disk, response times) and troubleshooting basics.
Understanding of SOX compliance in IT environments: Monitoring for ITGCs, logging/auditing, change detection, and regulatory reporting basics (preferred but trainable).
Experience in 24x7 production support environments, including shift work/on-call, incident response, and high-availability monitoring.
Familiarity with ITIL processes, ServiceNow/Jira for ticketing, and basic scripting (PowerShell/Bash/Python for simple automation/tasks).
Good analytical skills, attention to detail, and ability to work collaboratively in a global team.
Top Skills
What We Do
We are a purpose driven company with a mission to create innovative products and experiences that inspire, entertain, and develop children through play. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming and digital experiences, music, and live events. We operate in more than 35 locations and our products are sold in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
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