Sr Analyst, IT (Distribution & Fulfillment)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
North Las Vegas - Onsite
Fulltime, Dayshift
Primary Purpose: The Sr. Analyst will provide local IT Infrastructure support for a new robotic fulfillment center in North Las Vegas. They will support a team of technical support personnel that will provide coverage for multiple shifts and be responsible for all infrastructure on site, with support from remote Tapestry technical teams. Support will include but not be limited to networking equipment and cabling, servers, end user devices, IT supplies and other building systems etc.
This position will report to the Director, Distribution Center Technology Operations.
The successful individual will leverage their proficiency to support... • Lead a team of technical support personnel; providing leadership, organization, and a strategic mindset• Partner with the Operations, WMS, Facilities and other teams to ensure smooth operations• Serve as main point of contact for cybersecurity, technical audits, and compliance adherence• Provide local IT support for networking equipment, network cabling and data center equipment etc• Provide technical support for Windows PC's, wireless devices, Zebra barcode and HP printers, proprietary and commercial software applications, user administration and local hands support for remote Infrastructure teams• Lead provisioning of user accounts, workstations, software licenses, and user access controls• Maintain contracts and service renewals for all equipment on site• Responsible to maintain sufficient inventory for all IT equipment and accessories and printer label and paper supplies using the Tapestry BuyingHub system• Perform regular maintenance on all IT devices throughout the facility• Maintain accurate records and appropriate inventory of all mobile devices, printers and other related accessories• Must be able to work weekends and overtime and provide on-call support for the local Tech team as required
The accomplished individual will possess... • Strong organizational skills• An aptitude for independent decision making• Ability to consistently follow all written procedures within departmental guidelines in order to best meet the immediate requirements of production problem resolution• Excellent verbal and written communication skills• Self-motivated• Ability to cover shifts as needed• Excellent customer service skills to respond to customer inquiries and service calls in a timely manner• Ability to resolve production issues in a timely manner is essential
An outstanding professional will have... • CompTIA A+• CompTIA Network+• An aptitude for independent decision making• Cisco Certified Network Associate (CCNA)• Working knowledge of Windows OS and MS Office• Multiple years experience supporting wired/wireless networking• A degree in Information Technology, preferred
Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/