Sr Analyst III Software Engineering

Job Description:

As Mid level Senior with 4 to 6 years of Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

• Triage & Incident Ownership
  • Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
  • Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
  • Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restoration
  • Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
  • Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
  • Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
• Cross-Team Collaboration
  • Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
  • Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
  • Facilitate postmortems and continuous improvement actions.
• Platform & Application Stack Awareness
  • Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
  • Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
• Service Quality & Process Excellence
  • Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).

• Recommend monitoring gaps to improve observability

Required

• Bachelor’s degree in computer science/information technology or related field
• 4+ years of experience in application design, development, installation and modification of web applications using NET/.Net Core Framework (ASP.NET, v3.1+, v6.x preferred), C#, Web API and SQL/PostgreSQL development.
• Must have advanced skills in .NET Core, SQL, C# .NET Framework/Standard/Core, ASP.NET Web API, and RESTful APIs.
• 3+ years of experience in developing in JavaScript with React v16 & 17, Redux, Sagas, Webpack and ES6 or equivalent experience
• Familiar with UI testing frameworks like Jest and Enzyme and experience with TDD (test driven development)
• Advance knowledge of development methodologies, software design and design patterns, integration standards as well as its applicability at coding and testing cycles
• Advance knowledge of software engineering best practices such as: versioning and versioning control, software packaging and software release management using GitHub
• Perform peer reviews for the developed code before delivering to client
• Effective Communication (verbal + written)
• Excel at triage or analysis of situations for production support
• Proficient with on time delivery with minimal supervision
• Experience developing digital products that comply with accessibility standards (ADA/WCAG)

 Preferred 

• HTML, Java Script, CSS
• Git/GitHub Code Repositories
• Datadog / Grafana (observability)
• Docker / Kubernetes basics
• Distributed system architecture
• GitHub Actions / Advanced CI/CD

·         Mobile Web Technologies

·         Exposure to Couchbase NoSQL DB and/or Dynamo

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