About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
About the Role
Copado is looking for a highly analytical, collaborative, and business-minded Senior Analyst, GTM Operations to partner with our Enterprise Sales and Renewals organization. This role serves as both a strategic advisor and operational leader, helping drive predictable revenue growth through data-driven decision-making, scalable processes, and operational excellence.
As a trusted business partner, you will work closely with Sales, Customer Success, Finance, Marketing, and Executive Leadership to improve forecasting accuracy, optimize renewal operations, and provide actionable insights that enable the business to execute with confidence. This is an ideal opportunity for someone who enjoys solving complex business problems, influencing cross-functional stakeholders, and improving how go-to-market teams operate.
What You'll Do
- Strategic Business Partnership: Facilitate cross-functional alignment across Sales, Customer Success, Finance, Marketing, and Product Operations to drive execution, translate business priorities into scalable processes, and turn complex data into executive-ready narratives
- Revenue Systems Strategy & Governance: Own the architecture and roadmap of the GTM tech stack (Salesforce, Outreach, Gong, CPQ), lead vendor evaluation and ROI strategy, and enforce data governance standards across the customer lifecycle
- Renewal Operations Excellence: Support and continuously optimize the renewal management process, partner with leadership to improve forecasting and retention visibility, and remove operational bottlenecks to boost predictability
- Salesforce & Process Optimization: Partner with technical teams to influence CRM design, automation, and user experience, while defining business requirements that elevate seller productivity and data quality
- Data & Insights: Build actionable executive dashboards, perform ad hoc analyses for territory planning and strategic initiatives, and leverage metrics to drive decision-making
What We're Looking For
- GTM & Operations Expertise: 5–8+ years of experience in Sales Ops, RevOps, GTM Ops, or Renewal Strategy within B2B SaaS, with deep knowledge of SaaS revenue models and forecasting (1–2+ years supporting Renewals/Customer Success preferred)
- Systems & Data Proficiency: Advanced Salesforce experience influencing CRM workflows, coupled with strong analytics skills (Excel/Sheets, SQL) and BI reporting expertise to build executive recommendations
- Execution & Cross-Functional Leadership: Proven track record of managing competing priorities in fast-paced environments, leading post-mortems, and communicating complex insights clearly to leadership
- Preferred Qualifications: Background in Enterprise Sales support, pipeline management, subscription metrics (ARR, NRR, GRR), GTM tech stacks (Gong, ChurnZero, Clay), and integrating AI automations into GTM workflows
Benefits
Copado offers a comprehensive benefits package, which includes:
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) Plan
- Paid Time Off
- Wellness Perks
Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
Compensation for this role will vary based on several factors, including the candidate's qualifications, skills, competencies, and experience. Pay ranges are not necessarily representative of starting salaries for all locations. In addition to our outstanding benefits package, eligible full-time employees may also qualify for Copado's equity program.
Copado's pay ranges reflect On Target Earnings (OTE), which encompasses base salary, bonuses, and/or commissions for meeting 100% of set targets.
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Skills Required
- 5-8 years of experience in Sales Operations, Revenue Operations, GTM Operations, Renewal Operations, or GTM Strategy within a B2B SaaS organization
- 1-2 years of direct experience supporting a Renewals or Customer Success organization
- Strong understanding of SaaS revenue models, renewal motions, forecasting, and business performance management
- Advanced Salesforce experience, including influencing CRM design, business processes, workflows, and user experience
- Experience building dashboards and reports using Salesforce and other business intelligence tools
- Strong data analysis skills using Excel or Google Sheets; SQL preferred
- Ability to turn analytical insights into executive-ready recommendations
- Excellent communication and executive presentation skills
- Ability to manage multiple priorities in a fast-paced, cross-functional environment
- Highly organized with exceptional attention to detail and follow-through
- Experience supporting Enterprise Sales organizations
- Experience with forecasting methodologies and pipeline management
- Familiarity with ARR, renewal rate, gross retention, and net revenue retention metrics
- Experience with GTM technologies such as Salesforce, Gong, ChurnZero, ZoomInfo, Clay, or similar platforms
- Experience working within high-growth SaaS organizations
- Experience building AI automations into GTM workflows
What We Do
Copado is the leader in AI-powered DevOps for Salesforce and business applications. Backed by Insight Partners, SoftBank, IBM, Capgemini and Salesforce Ventures, Copado delivers Org Intelligence to simplify complexity and bring clarity to enterprise delivery. Copado unifies planning, building, testing and releasing on Salesforce with built-in trust, automation and governance. More than 1,750 global brands — including Coca-Cola, Medtronic, T-Mobile and Volkswagen — use Copado to accelerate digital transformation, achieving 20x more frequent releases, 95% less downtime, 10x faster testing and 20% greater productivity.
