About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
About the Role
Copado is looking for a highly analytical, collaborative, and business-minded Senior Analyst, GTM Operations to partner with our Enterprise Sales and Renewals organization. This role serves as both a strategic advisor and operational leader, helping drive predictable revenue growth through data-driven decision-making, scalable processes, and operational excellence.
As a trusted business partner, you will work closely with Sales, Customer Success, Finance, Marketing, and Executive Leadership to improve forecasting accuracy, optimize renewal operations, and provide actionable insights that enable the business to execute with confidence. This is an ideal opportunity for someone who enjoys solving complex business problems, influencing cross-functional stakeholders, and improving how go-to-market teams operate.
What You'll Do
- Facilitate cross-functional alignment across Sales, CS, Finance, Marketing, and Product Ops
- Translate business priorities into scalable processes and executive-ready narratives
- Own the architecture, roadmap, and vendor ROI strategy for the GTM tech stack (Salesforce, Outreach, Gong, CPQ)
- Enforce data governance standards across the entire customer lifecycle
- Support and continuously optimize the renewal management process
- Partner with leadership to improve forecasting accuracy and retention visibility
- Remove operational bottlenecks to boost business predictability
- Influence CRM design, automation, and UX alongside technical teams
- Define business requirements that elevate seller productivity and data quality
- Build actionable executive dashboards and lead ad hoc analyses for territory planning
What We're Looking For
- 5–8+ years of experience in Sales Ops, RevOps, GTM Ops, or Renewal Strategy within B2B SaaS
- 1–2+ years supporting Renewals or Customer Success teams preferred
- Deep knowledge of SaaS revenue models, forecasting, and subscription metrics (ARR, NRR, GRR)
- Advanced Salesforce experience influencing CRM workflows and automation
- Strong analytics skills (Excel/Sheets, SQL) and BI reporting expertise
- Experience with modern GTM tools (Gong, ChurnZero, Clay) and integrating AI automations
- Background in Enterprise Sales support and pipeline management
- Proven track record of managing competing priorities and delivering executive recommendations
Benefits
Copado offers a comprehensive benefits package, which includes:
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) Plan
- Paid Time Off
- Wellness Perks
Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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Skills Required
- 5-8 years of experience in Sales Operations, Revenue Operations, GTM Operations, Renewal Operations, or GTM Strategy within a B2B SaaS organization
- 1-2 years of direct experience supporting a Renewals or Customer Success organization
- Strong understanding of SaaS revenue models, renewal motions, forecasting, and business performance management
- Advanced Salesforce experience, including influencing CRM design, business processes, workflows, and user experience
- Experience building dashboards and reports using Salesforce and other business intelligence tools
- Strong data analysis skills using Excel or Google Sheets; SQL preferred
- Excellent communication and executive presentation skills
- Ability to manage multiple priorities in a fast-paced, cross-functional environment
- Highly organized with exceptional attention to detail and follow-through
- Experience supporting Enterprise Sales organizations
- Experience with forecasting methodologies and pipeline management
- Familiarity with subscription metrics including ARR, renewal rate, gross retention, and net revenue retention
- Experience with GTM technologies such as Salesforce, Gong, ChurnZero, ZoomInfo, Clay, or similar platforms
- Experience working within high-growth SaaS organizations
- Experience building AI automations into GTM workflows
What We Do
Copado is the leader in AI-powered DevOps for Salesforce and business applications. Backed by Insight Partners, SoftBank, IBM, Capgemini and Salesforce Ventures, Copado delivers Org Intelligence to simplify complexity and bring clarity to enterprise delivery. Copado unifies planning, building, testing and releasing on Salesforce with built-in trust, automation and governance. More than 1,750 global brands — including Coca-Cola, Medtronic, T-Mobile and Volkswagen — use Copado to accelerate digital transformation, achieving 20x more frequent releases, 95% less downtime, 10x faster testing and 20% greater productivity.
