The Role
Monitor fraud dashboards, investigate suspicious transactions and accounts, identify fraud patterns, analyze transaction data with SQL and Excel, and support fraud detection strategy development. Build reports and dashboards, evaluate fraud rules and model performance, document findings, and collaborate with Risk, Operations, Compliance, and Product stakeholders to address anomalies and mitigate losses.
Summary Generated by Built In
About the Role:
We are looking for a detail-oriented Fraud Analyst to join our Credit Card Risk team. The ideal candidate will monitor fraud dashboards daily, investigate transaction and account level data to identify fraud patterns, and support fraud strategy development to strengthen our detection and prevention capabilities within the BFSI credit card business.
Key Responsibilities:
- Monitoring & Investigation-
- Monitor fraud/risk dashboards daily, proactively identify anomalies, spikes or unusual trends and flagging them to stakeholders at the earliest.
- Dep-dive into flagged anomalies to determine root cause - distinguishing genuine fraud trends, data/reporting issues, or one-off outliers.
- Investigate flagged accounts/transactions to distinguish genuine fraud from false positives, applying knowledge of common fraud typologies (e.g., account takeover, first party fraud, synthetic identity fraud, third party fraud etc.)
- Strategy & Collaboration-
- Support the design, testing, and monitoring of fraud detection rules and strategies in partnership with seniors and risk stakeholders.
- Collaborate cross functionally with Risk, Operations, Compliance, and Product teams on fraud trends and remediations.
- Manage multiple investigations and monitoring tasks independently, prioritizing bases on risk and business impact.
- Analysis & Reporting-
- Analyze large volumes of transaction, account and customer data using SQL and Excel to identify unusual patterns and emerging fraud trends beyond what dashboards surface.
- Build and maintain regular and adhoc reports/dashboards to track fraud rates, loss trends, and rule/model performance.
- Document findings and investigation outcomes clearly and communicate anomalies and results promptly to stakeholders and escalating urgent issues without delay.
Required Skills & Experience:
- Prior experience in the fraud domain is a must, with a working understanding of BFSI credit card fraud typologies and lifecycle.
- Strong hands-on proficiency in SQL and Advanced Excel skills - mandatory.
- Basic understanding of Python for data analysis - good to have.
- Comfort working with dashboards/reporting tools and reading trend data to spot deviations quickly.
- Strong analytical and problem-solving skills, with high attention to detail.
- Excellent written and verbal communication skills, with the ability to explain findings clearly and promptly to stakeholders at different levels.
- Strong organizational skills and ability to manage daily monitoring alongside deeper investigations, independently and with minimal supervision.
- A quick learner with genuine enthusiasm for picking up new tools, domains, and analytical techniques.
Nice to Have:
- Familiarity with fraud monitoring tools or case management systems.
- Exposure to BI/reporting tools (Tableau, Power BI, Looker).
Education
- Bachelor's or Master's degree in a quantitative, business, engineering, or related field, with relevant practical experience.
Skills Required
- Prior experience in the fraud domain, including understanding of BFSI credit card fraud typologies and lifecycle
- Strong hands-on proficiency in SQL
- Advanced Microsoft Excel skills
- Comfort working with dashboards and reporting tools
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills
- Strong organizational skills and ability to work independently with minimal supervision
- Basic Python knowledge for data analysis
- Familiarity with fraud monitoring tools or case management systems
- Exposure to Tableau, Power BI, or Looker
- Bachelor's or Master's degree in a quantitative, business, engineering, or related field with relevant practical experience
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The Company
What We Do
Proclink is a digital and AI transformation company that helps regulated and operationally intensive enterprises modernize systems, workflows, and decision environments. It combines strategy and consulting, data engineering, artificial intelligence, analytics, implementation and integration, managed services, and technology services. The company serves manufacturing, financial services, life sciences, and other regulated industries, delivering connected enterprise intelligence and measurable operational performance for clients.
