Role Summary
The Interface Monitoring Analyst monitors automated data interfaces, diagnoses failures, fixes what can be fixed from Jenkins and escalates the rest with clear evidence, so client data is loaded accurately and on time.
Key Responsibilities
· Monitor scheduled Jenkins jobs (Scheduler) and identify failures by client.
· Review logs to find the root cause and classify each failure by error type.
· Resolve fixable failures directly and confirm the job runs successfully.
· Log and track tickets through to closure with accurate status and comments.
· Escalate issues to Services or Development with evidence and steps tried.
· Complete end-of-day close out and follow up on pending and ageing items.
· Maintain the error knowledge base and support team reporting.
Required Skills
· Basic Unix / Linux.
· Basic SQL
· FTP / SFTP knowledge
· Basic java knowledge
· Log reading and troubleshooting skills.
· Attention to detail and clear written communication.
· Ability to prioritise and manage multiple issues at once.
Preferred
· Experience in financial services or fund administration.
· Familiarity with ticketing and job scheduling tools.
· Understanding of financial data (accounts, securities, positions, trades).
Skills Required
- Securities, accounting, and financial experience
- Strong understanding of SQL and relational database principles
- Experience with scripting programming languages like Groovy, Perl or Python
- Experience with industry-standard data transmission protocols
- Strong computer skills, including proficiency in Microsoft Office
- Excellent attention to detail and strong documentation skills
- Outstanding verbal and written communication skills
- Strong organizational and interpersonal skills
- Exceptional problem-solving abilities
- Bachelor's degree in Math, Computer Information Systems, or other relevant degree
- 1+ years of relevant experience
What the Team is Saying
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Clearwater Analytics (CWAN) Compensation & Benefits Highlights
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Retirement Support — Company filings and benefit listings describe a 401(k) with employer matching up to 4% and robust retirement offerings. This points to reliable long‑term savings support within the package.
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Leave & Time Off Breadth — PTO, paid holidays, and volunteer time off are consistently included, with descriptions noting roughly three weeks of PTO and immediate eligibility in some summaries. These elements suggest time‑off coverage that is solid even if not top‑tier.
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Flexible Benefits — A three‑week work‑from‑anywhere option, hybrid/WFH flexibility, and volunteer time off are highlighted in recent descriptions. These features offer adaptability that can enhance the overall value for many roles.
Clearwater Analytics (CWAN) Insights
What We Do
CWAN was founded on a simple belief: investment professionals deserve modern technology that actually works for them. Not legacy systems that slow them down. Not fragmented data that creates confusion. But one comprehensive platform that gives you complete visibility and crystal-clear insights. The result? Investment management that works as seamlessly as your investment strategy. Since our founding in 2004, CWAN has been the trusted technology partner powering the world’s leading institutional investors — from insurance companies, asset managers, and hedge funds to asset owners like corporations, endowments, and pension funds managing over $10 trillion in assets.
Why Work With Us
We continue to grow, fueled by a strong foundation, an ambitious vision, and a commitment to delivering exceptional value to our clients, partners, and team members around the world. What started as a bold idea in Boise, Idaho has rapidly transformed into a global presence. We’ve expanded our footprint significantly—now operating out of 24 offices
Gallery
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Clearwater Analytics (CWAN) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
