Sr Analyst - Development (Memphis, TN or Remote in USA)
As a Senior Analyst – Development you will be responsible for designing and executing comprehensive analytics projects to measure and communicate performance across fundraising channels, with a particular focus on email and SMS/text messaging.
This role will serve as the subject matter expert on email and text performance, working closely with Marketing, Fundraising, and Data teams to establish measurement frameworks, including experimentation and test‑and‑learn measurement. Your insights will support program, channel, and audience strategies, guiding business stakeholders in understanding impacts, risks, and opportunities.
Key ResponsibilitiesStrategic AnalysisConduct key quantitative and qualitative analyses of fundraising activities, including email and SMS/text programs, to inform and support strategic decisions. Create compelling, data‑driven stories with actionable insights that demonstrate a deep understanding of development strategies, lifecycle marketing, and performance drivers.
Performance InsightsProvide insights into current and future performance trends through comprehensive analytical projects, including experimentation measurement. Facilitate performance discussions with strategy and campaign stakeholders to drive informed, data‑backed decision‑making.
Channel & Measurement ExpertiseServe as the analytics subject matter expert for email and SMS/text channels, leading the development of performance and measurement frameworks, including consistent metric definitions, experimentation design, and evaluation methodologies.
CollaborationWork closely with marketing partners, strategy stakeholders, campaign architects, data scientists, and data engineers to translate business questions into scalable analytical solutions, dashboards, and measurement frameworks.
Data VisualizationTransform complex business needs and analytical results into intuitive visual packages that identify patterns, trends, and opportunities. Communicate insights effectively through a variety of visualization formats tailored to technical and non‑technical audiences.
Tool DevelopmentEnhance or develop self‑service analytics tools, such as dashboards, scorecards, or forecasting tools, leveraging a strong understanding of development and lifecycle marketing strategies.
Data IntegrityContribute to the development and stewardship of data infrastructure and integrity to support meaningful donor and prospect experiences, including active participation in data governance and Data Steward communities.
Mentorship and Knowledge SharingSupport continual learning within the Development Analytics team by sharing subject matter expertise through mentorship, documentation, and training sessions. Collaborate on cross‑functional analytical initiatives to broaden understanding of development strategy impacts.
Communication & RepresentationUtilize strong communication skills and curiosity to build trusted partnerships across business teams. Represent ALSAC–St. Jude Children’s Research Hospital positively, reflecting our commitment to excellence in fundraising and support for our mission.
QualificationsExperience & Skills- 3+ years of experience in marketing or development analytics, with a focus on Lifecycle marketing analytics, email and SMS/text performance measurement and experimentation and test‑and‑learn measurement frameworks
- Hands‑on experience measuring email and SMS/text programs at scale, including performance reporting, metric definition, and experimentation analysis.
- Proven track record of driving measurable performance improvements and influencing strategy through trusted collaboration, clear communication, and intellectual curiosity.
- Extensive experience with Microsoft Excel, Access, and PowerPoint.
- Intermediate SQL coding experience, including querying MSSQL databases.
- Experience working with CRM/CDP platforms, including Salesforce Marketing Cloud.
- Experience with texting platforms such as Hustle and Mobile Commons.
- Experience using analytics tools such as Adobe Analytics and Tableau.
- Proficiency with data preparation and transformation tools such as Tableau Prep, Alteryx, or similar platforms.
- Experience developing dashboard visualizations using tools such as Tableau, Power BI, Looker, SAP, or comparable BI tools.
- Familiarity with data pipelines and analytical workflows supporting scalable reporting.
- Strong verbal and written communication skills for both internal and external audiences.
- Ability to understand and execute on complex verbal or written instructions.
- Ability to thrive and collaborate effectively in a matrixed organization.
- Demonstrated ability to translate complex technical concepts into clear, understandable insights for non‑technical business partners.
- Bachelor’s degree preferred (e.g., Finance, Mathematics, Statistics, Information Systems, Data Analytics, or Data Science), or equivalent relevant experience of a minimum of 3 years.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Skills Required
- 3+ years of experience in marketing or development analytics
- Hands-on experience measuring email and SMS/text programs at scale
- Proven track record of driving measurable performance improvements
- Extensive experience with Microsoft Excel, Access, and PowerPoint
- Intermediate SQL coding experience
- Experience with CRM/CDP platforms, including Salesforce Marketing Cloud
- Experience with texting platforms such as Hustle and Mobile Commons
- Experience using analytics tools such as Adobe Analytics and Tableau
- Proficiency with data preparation and transformation tools such as Tableau Prep, Alteryx
- Experience developing dashboard visualizations using BI tools
- Strong verbal and written communication skills
- Bachelor's degree preferred or equivalent relevant experience
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
