Job Description:
The Senior Analyst – Customer Reporting is responsible for transforming customer data into actionable insights that drive business decisions across Marketing, Product, and Technology teams. This role combines strong technical expertise, data modeling capabilities, and business acumen to build scalable reporting solutions, dashboards, and curated datasets that enable a deeper understanding of customer behavior and performance.
The ideal candidate is a data-driven problem solver who can partner across disciplines, translate complex business needs into analytical solutions, and ensure customer reporting is accurate, reliable, and actionable.
Key Responsibilities
- Design, develop, and maintain customer-facing and internal reporting solutions using Power BI and enterprise data platforms.
- Design, build and maintain data pipelines to ingest, transform and load data from source systems to implement staging, analytical, and semantic layer architectures
- Build and manage curated datasets and semantic data models that support scalable reporting and self-service analytics.
- Leverage Databricks, Snowflake, and related technologies to prepare, transform, and optimize customer data for reporting and insights.
- Analyze customer data to identify trends, opportunities, and performance drivers that support strategic business objectives.
- Develop dashboards, scorecards, and reporting frameworks that provide clear, actionable insights to stakeholders.
- Partner closely with Global Data & Insights (GDI) and Technology teams to ensure alignment with data architecture, governance, and platform standards.
- Collaborate with Product, Marketing, and Technology stakeholders to understand business requirements and translate them into analytics solutions.
- Drive data quality, consistency, and reporting best practices across customer analytics initiatives.
- Communicate findings and recommendations effectively to both technical and non-technical audiences.
Qualifications
Required Skills & Experience
- Experience in analytics, business intelligence, customer reporting, or a related field.
- Strong technical proficiency with:
- Databricks
- Snowflake
- Power BI
- Experience designing and maintaining data models and curated data assets for reporting and analytics.
- Knowledge of customer data structures and metrics, with the ability to convert complex data into meaningful insights to support customer analytics, marketing, and product teams
- Strong analytical and problem-solving skills with attention to detail.
- Experience working within cross-functional teams and technical partnerships.
- Excellent verbal, written, and presentation communication skills.
Preferred Qualifications
- Knowledge of data governance, data quality management, and enterprise analytics practices.
- Experience enabling self-service analytics and dashboard adoption across business teams.
Success in This Role
Successful candidates will demonstrate the ability to bridge business and technology, create trusted reporting assets, and deliver insights that influence decision-making across Product, Marketing, and Technology organizations. They will be equally comfortable working with complex data platforms and engaging with stakeholders to understand business needs and communicate recommendations.
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Skills Required
- Experience in analytics, business intelligence, or customer reporting
- Proficiency with Databricks
- Proficiency with Snowflake
- Proficiency with Power BI
- Experience designing and maintaining data models and curated data assets
- Knowledge of customer data structures and metrics
- Strong analytical and problem-solving skills with attention to detail
- Experience working within cross-functional teams and technical partnerships
- Excellent verbal, written, and presentation communication skills
- Knowledge of data governance and data quality management
- Experience enabling self-service analytics and dashboard adoption
What We Do
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com, www.gillyhicks.com and www.socialtourist.com. Working at A&F Co. We strive to create inclusive, welcoming, omni-channel experiences for our global customers. Every day, our associates show up and empower one another to stay curious and push boundaries. We hold our work and our ideas to the highest caliber, and ourselves to the highest character. We coach, mentor, care, and bring our best selves every day, because we are in this together. Whether you lead yourself, a team, or the company, everyone has a voice at A&F Co.
