Sr. Analyst, Data & Analytics

Job Title:

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

 Job Summary:

We are seeking a Business Insights Analyst to support business performance through data analysis, process improvement, stakeholder partnership, and operational recommendations. This role will work closely with internal teams and clients to identify opportunities, solve business challenges, and drive measurable results.

Key Responsibilities:

-Partner with internal stakeholders and clients to understand business needs, strategies, and processes.

-Analyze business performance, industry trends, and operational data to identify improvement opportunities.

-Review and map processes end-to-end, assess risks, and recommend actionable solutions.

-Manage or support analytical projects, including scoping, timelines, documentation, and implementation tracking.

-Create reports, dashboards, and presentations that translate data into clear business insights and recommendations.

-Present findings to stakeholders, including leadership, and communicate project progress, gains, and risks. Analyze live and recorded calls to identify customer sentiment, process gaps, and operational improvement opportunities.

-Support continuous improvement initiatives and help ensure solutions deliver measurable value.

Required Qualifications:

-Bachelor’s degree in a related field.

-2 to 4 years of experience in business analysis, analytics, operations, or process improvement.

-Strong analytical skills with experience using data to drive insights and recommendations.

-Experience working with cross-functional teams in a fast-paced business environment.

-Strong communication, presentation, and collaboration skills. Advanced proficiency in Microsoft Office applications.

-Strong problem-solving skills and ability to work independently.

-Willingness to work on a North American schedule and onsite as needed.

 Preferred Qualifications:

-Exposure to Python, SQL, Databricks, or similar tools.

-Familiarity with machine learning and AI tools.

-Knowledge of Six Sigma or process improvement methodologies.

-Experience in speech or customer interaction analytics.

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