Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation.
The Global Digital Payments Business Development & Partnerships team is a high impact group within Amex Digital Labs responsible for launching, managing, and expanding new digital payments products and partnerships, including Apple, Google, Samsung, Amazon, and other emerging partners in the space.
Role Description:
As Senior Analyst, you will support the Global Digital Payments Business Development & Partnerships team across key global wallet partnerships, including Apple Pay, Google Pay, Samsung Pay, and others. You will help drive day-to-day partnership operations, performance reporting, regulatory tracking, and cross-market coordination to ensure our digital wallet partnerships operate efficiently at global scale. In addition, this role will help drive AI-enabled workflow enhancements to improve team efficiency, scalability, and governance.
Reporting to the Senior Manager, Digital Payments Partnerships, this role will have a cross-wallet remit, providing flexibility to support broader wallet reporting, strategy, and operational priorities as business needs evolve. You will collaborate closely with Digital Labs Product, Go-To Market, Network, Legal, Compliance, Strategic Partnerships, International Card Services (ICS) and Marketing teams.
Responsibilities- Support business operations across digital wallet partnerships, including partner-facing performance reporting, KPI tracking, and executive briefing materials
- Identify and pilot opportunities to embed AI tools into team workflows (e.g., reporting automation, document drafting, knowledge management, tracking processes) and share best practices to enhance team productivity and scalability
- Own cross-wallet reporting and analytics exercises–distilling insights from dashboard, identifying performance trends and risks, and owning internal performance communications and monthly KPI updates
- Manage partner payment and fee reporting, including reporting submission, invoice reconciliation, diligence, and remediation of open items
- Support cross-wallet regulatory compliance tracking and provide BD team engagement in regulatory change management workstreams as needed
- Support digital wallet expansion to international markets by owning pre-launch operational activities to ensure launch readiness (e.g., vendor setup, launch checklists, etc.)
- Collaborate with global and local marketing teams on wallet marketing initiatives and incentives, synthesizing performance results and communicating business impact to internal and partner stakeholders
- Support broader wallet strategy initiatives by monitoring digital wallet and payments industry trends, synthesizing competitive insights, and contributing to special projects as business needs evolve
- 3+ years experience in partner management, strategy, business development, fintech, digital payments, or a quantitative/analytical role
- Demonstrated proficiency leveraging AI tools to enhance day-to-day workflows, with curiosity and initiative to test and adopt emerging technologies
- Strong analytical and quantitative capabilities, with experience interpreting, manipulating, and deriving insights from data to support performance reporting and decision-making
- Excellent organizational and program management skills, with experience working across cross-functional teams to drive alignment, accountability, and structured execution
- Natural problem solver who enjoys building scalable systems and processes in a dynamic, fast-paced environment
- Exceptional written and verbal communication skills, with the ability to collaborate effectively with stakeholders across functions and seniority levels
- Self-starter with demonstrated ownership and intellectual curiosity, comfortable operating independently and within highly collaborative, cross-functional teams
- Strong interest in digital payments, Big Tech, eCommerce trends, AI, and digital products
- Bachelor’s Degree required
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 3+ years of experience in partner management, strategy, business development, fintech, digital payments, or a quantitative/analytical role
- Experience leveraging AI tools to improve day-to-day workflows
- Strong analytical and quantitative capabilities, including data interpretation and performance reporting
- Excellent organizational and program management skills
- Experience working across cross-functional teams to drive alignment and execution
- Strong written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Interest in digital payments, Big Tech, eCommerce trends, AI, and digital products
- Bachelor's degree
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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