Sr AMI Electric Operations Specialist

Senior Electric AMI Operations Specialist

Full Time Perm

Way of Work: Hybrid - 3 days in-office

Location: Merrillville, IN

Salary: $113,500 - $170,300, plus 8% annual bonus

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We’re more than an energy provider—we’re a team committed to innovation, inclusion, and growth. At NiSource, you’ll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.

AMI Operations is where the utility’s digital transformation becomes real. It is the point where advanced technology, data intelligence, and day‑to‑day utility operations converge to change how the organization actually works. As utilities move toward more automation, distributed energy resources, electrification, and advanced analytics, AMI becomes the foundation for everything that comes next. Leading the AMI Operations team means shaping the systems and processes that will define the utility’s next decade of modernization.

The Senior Electric AMI Operations Specialist is responsible for the monitoring, management, and analysis of the advanced metering infrastructure (AMI) systems and assets. This includes leveraging the AMI headend system and other applications to monitor and track AMI communications network performance, AMI meter read rate, AMI device alerts and alarms, and other KPIs. Additionally, this role will be responsible for handling handoffs with parallel NIPSCO and vendor teams responsible for implementing these systems, deploying devices, and managing downstream business processes. 
 

Your responsibilities may include, but are not limited to:

• Manage assessment, testing, and execution of firmware upgrades for AMI meters, communications network devices, and other AMI hardware

• Manage assessment, testing, and execution of meter reconfiguration as new meter programs are identified and made available

• Manage the AMI system to monitor daily meter read delivery and network performance and ensure that daily system batch jobs are run successfully

• Manage and report on analysis of AMI alerts and alarms and track resolution of any issues to support timely repairs of the AMI system, network, and associated equipment

• Manage collaboration between field operations teams (meters and communications network devices) for repair of AMI devices

• Act as a subject matter expert for all AMI components (headend software capabilities, firmware, equipment, communications, collectors, repeaters, modems, and ancillary devices used for operations of the AMI Network)

• Manage analysis of key performance indicators (KPIs) to ensure service level agreement (SLA) compliance and overall system performance

• Oversee and facilitate coordination with Billing and Meter-to-Cash teams to monitor meter read rates, identify any AMI meter or communications issues impacting meter reading or billing, and facilitate resolution

• Oversee and facilitate coordination with outage management and dispatch personnel to leverage AMI alerts and alarms for improved outage response

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

• Bachelor's Degree or equivalent work experience

• 7+ years of utility operations experience

• 5+ years of experience in utility meter-to-cash, utility customer operations, or meter operations

• Proficient knowledge of electrical energy measurements

Preferred Qualifications

• Experience with the Sensus FlexNet AMI point-to-multipoint network solution and components, or other major AMI communications network solutions

• Experience with Sensus RNI Headend System solution, application modules, and functionality, or other major AMI headend applications

• Experience leveraging Microsoft Excel, SQL, Power BI, Tableau, or other business intelligence tools for data analysis and visualization

• Proficient understanding of microwave, fiber optic, and cellular backhaul communications

Disclaimer

This description is not designed to be a complete list of all duties and responsibilities required of the position

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As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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