Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.
The Role:
At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.
This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.
This role will based out of our Bangalore office.
Responsibilities:
- Be the primary technical point of contact for customers
- Develop custom workflows/RPAs based on customers’ requirements (requires JavaScript experience)
- Triage any technical issues reported by customers and work with Engineering toward the resolutions
- Stay current with the most recent changes to our product and educate customers on our offerings and updates
Basic Qualifications:
- 6-10 years of software implementation experience working directly with customers collecting requirements and providing solutions
- Experience (or strong knowledge) with SSO, REST APIs, AWS and software integrations
- Development experience with Python and JavaScript required (Java is a plus)
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
- Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
- Bachelor’s or higher degree in computer science, engineering, or related technical field
Why Aisera?
If you are passionate about building Enterprise level applications in AI and Automation, possess the required expertise, and have experience with enterprise level Customer engineering or startups, we encourage you to apply and be a part of our growing team.
Medical, dental, and vision benefits
Holidays and flexible PTO
Paid family leave
Stock Options
Employment Assistance Program
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What We Do
Aisera is a leading provider of enterprise Generative AI apps and a platform that helps enterprises accelerate revenue growth, improve user productivity, lower costs, and create magical user experiences.
Our products - AiseraGPT, AI Copilot, AI Search, and Agent Assist - are built on our Generative AI Platform that serves as the fundamental building block for enterprise GenAI applications. Aisera leverages a TRAPS framework (Transparent, Responsible, Auditable, Privacy, and Secure) to meet stringent data governance requirements while adhering to the highest standards of Responsible AI.
Aisera products deliver human-like interactions with a multi-modal interface, providing contextually rich conversations that boost user productivity. With pre-trained, domain-specific LLMs grounded in customer data, our products offer higher accuracy, fewer hallucinations, and increased resolution rates. They address critical industry challenges, spanning a wide range of solutions, including AI-driven software engineering, code generation, content and knowledge creation, workflow automation, and natural language AI-powered analytics.
AiseraGPT automates knowledge retrieval and repetitive tasks, while AI Copilot serves as a personal companion for answering questions, analyzing data, and completing tasks. Agent Assist provides real-time assistance for agents, including case summarization, recommendations, and next best actions, through an embedded UI widget in SaaS applications like ServiceNow, Salesforce, Workday, and more. Aisera’s AI Search allows users to perform secure, private, and permissions-aware enterprise-wide searches using natural language, generating answers, summaries, and micro-actions to boost efficiency.
Aisera provides a Universal Bot with a unified interface to resolve user requests across all domains, including Engineering, HR, IT, Sales, Marketing, Customer Service, Life Sciences, Healthcare, Financial Services, and Retail. Aisera compliments these offers with action bots that are built-in with customizable AI Workflows through an Event and Visual Studio to take action and automate business processes.
Aisera technology is based on an Agentic and reasoning architecture that can perform intentless and intent-driven natural language requests across unstructured and structured databases, business apps, and systems of records. Users benefit from a default large context window, personalized responses, and summarizations.
