The Role
The AI Product Manager will define product strategy and roadmap for AI-driven testing and assurance, focusing on customer interactions and performance optimization.
Summary Generated by Built In
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
Role Overview
The AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation frameworks.
This role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at scale.
You will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara’s agentic CX assurance platform vision.
Key Responsibilities
Product Strategy and Vision
Define and evolve the product strategy aligned with Cyara’s agentic platform vision
Develop and maintain a clear, outcome-driven roadmap
Continuously assess market trends in LLMs, conversational AI, and autonomous agents, identifying opportunities to differentiate
Customer and Market LeadershipEngage directly with customers building AI voice and chat bots to understand real-world challenges in testing, scaling, and trust
Act as the voice of the customer, translating issues like:
Silent failures in conversations
Multi-turn breakdowns
Performance at scale (e.g., thousands of concurrent calls)into actionable product requirements
Silent failures in conversations
Multi-turn breakdowns
Performance at scale (e.g., thousands of concurrent calls)into actionable product requirements
Partner with sales, pre-sales, and customer success teams in strategic engagements and demos
Product Delivery and ExecutionOwn the end-to-end product lifecycle from problem definition through delivery and iteration
Collaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring features
Drive backlog prioritization
Go-to-Market and EnablementEnable sales and marketing teams with clear positioning
Support product launches, demos, and customer-facing narratives
Partner with enablement teams to ensure adoption of new AI capabilities
Experience and Qualifications:
- 5–10 years of product management experience, ideally in AI, developer platforms, or SaaS products
- Hands-on experience with conversational AI and/or CCaaS platforms
- Strong understanding of LLM-based systems, prompt orchestration, and agent workflows preferred
- Experience with testing frameworks, QA systems, or developer tooling preferred
- Ability to operate in fast-paced, ambiguous environments and drive clarity
- Strong communication skills with the ability to influence cross-functional teams
Why You’ll Love Working at Cyara
- Mission with impact – Help enterprises build AI systems customers can trust
- Category leadership – Define the emerging space of Agentic CX assurance
- Real product ownership – Build foundational capabilities for AI testing and trust
- Cutting-edge problem space – Work at the intersection of AI, CX, and large-scale systems
- Room to grow – Shape not just products, but the future of AI assurance
Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Skills Required
- 5-10 years of product management experience in AI, developer platforms, or SaaS products
- Hands-on experience with conversational AI and/or CCaaS platforms
- Strong understanding of LLM-based systems, prompt orchestration, and agent workflows
- Experience with testing frameworks, QA systems, or developer tooling
- Strong communication skills with the ability to influence cross-functional teams
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The Company
What We Do
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Come visit us at www.cyara.com.
