Sr. AI Product Advisor

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Product Acceleration and Optimization (PAO) is an organization within our Product team. Our mission is to enable customers and our services ecosystem to adopt Workday products and solutions in the most effective and efficient manner and with the highest quality to ensure lasting customer success.

About the Role

The Sr. Product Acceleration Advisor drives enablement through the following focus areas:

- Strategic Customer Engagement
- Leading Deployment Offerings for New Offerings and Acquisitions
- Feature Release Deployment Guidance
- Delivering Pre-configured Foundational Solutions
- Leading efforts to reduce Deployment costs

As a Sr. Product Advisor, you will:

- Support strategic customer engagements, ensuring AI product capabilities align with customer needs and business outcomes.
- Act as the customer advocate across Workday's AI product ecosystem, ensuring a seamless experience from deployment to value realization.

- Partner with Product, Services, and Support teams to drive AI adoption, reduce deployment friction, and accelerate time to value for the customer.

- Advocate for customer feedback to influence the AI product roadmap and feature enhancements in collaboration with Product Management.

- Lead efforts to improve AI model accuracy, performance, and trust by bridging the gap between customer expectations and technical feasibility.

- Drive alignment across Workday's ecosystem, including the Services Ecosystem (Workday and Partners), to ensure customers receive the right guidance, training, and enablement for successful AI adoption.

-Provide customer advisory support for large-scale AI deployments, mitigating risks and driving operational excellence in customer engagements.

-Serve as a trusted AI advisor, equipping customers with best practices, strategic insights, and scalable solutions to maximize AI-drive outcomes.

- Drive consistency and deployment quality through pre-configured content and standard deployment tools and content development for downstream enablement channels
- Be responsible for the high-level design and end-to-end solutions based upon product strategy and functionality and identify relevant mitigating strategies
 

About You

Basic Qualifications:

- 5+ years deploying or supporting Workday implementation

- 5+ years in Customer Success, Consulting, and/or Engagement Management, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers
- 5+ years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.

- 5+ years full lifecycle implementation experience with AI and Legal system solutions.

-Proven record of influencing product roadmap based on professional services input.

Other Qualifications:

- Excellent verbal and written communication skills
- Experience in a fast-paced work environment
- Strong problem solving and critical thinking skills
- Ability to collaborate with multiple partners across a diverse organization
- Capacity to consolidate and prioritize input from multiple sources

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!