The Role
The Sr. AI Engineer will develop and integrate AI/ML solutions, focusing on generative AI and NLP, while ensuring model performance and trustworthiness.
Summary Generated by Built In
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Primary Skills
- AI/ML & Generative AI Expertise
- Extensive professional experience in Machine Learning, Generative AI, and Natural Language Processing (NLP) with Python
- Proven, hands-on experience designing and implementing solutions using LLMs (e.g., RAG systems, fine-tuning, prompt engineering).
- Deep understanding of ML and LLM/NLP evaluation techniques (e.g., precision, recall, F1 and metrics for assessing hallucination, relevance, and context).
- Demonstrable experience integrating AI/ML models into applications via APIs, microservices, and other integration patterns.
- Experience analyzing and benchmarking model performance across multiple datasets and use cases.
- Strong understanding of AI trustworthiness principles, including model accuracy, interpretability, robustness, and responsible AI practices.
Secondary Skills
- Fullstack Expertise
- Extensive professional experience in full-stack development.
- Strong proficiency in backend development with NodeJS.
- Strong proficiency in front-end development with React.
- Deep experience with database design and management, specifically Postgres and general SQL.
- Proven experience with cloud platforms, specifically AWS (e.g., EC2, S3, Lambda, RDS, Bedrock, SageMaker).
- Proven track record in designing and maintaining enterprise-grade, scalable web applications.
- Experience with containerization (Docker, Kubernetes).
- Good to have skills - AI Agents, Agentic AI, MCP
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
Top Skills
Ai/Ml
AWS
Docker
Generative Ai
Kubernetes
Natural Language Processing
Node.js
Postgres
Python
React
SQL
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The Company
What We Do
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Come visit us at www.cyara.com.
