Digital Workplace (DW) is a part of the Technology organization that provides tools and services to American Express colleagues. Our mission is to deliver the world's best colleague digital experience: Everywhere. Everyday. We simplify work and raise productivity by empowering colleagues with the best digital tools and experiences. This role will report to the VP, DW Portfolio & Operational Excellence and will manage a team of managers and analysts.
Sr Software Engineer I directs the end-to-end development of software applications, ensures adherence to best practices, mentors and coaches junior engineers, and collaborates with teams to optimize performance and integration.
Responsibilities- AI-Enabled Product Management Transformation
- Responsible for implementing AI into product management workflows (e.g., discovery, road mapping, prioritization, backlog management)
- Develop against high-impact use cases to drive efficiency, quality, and speed to market across product teams
Standardize how AI is leveraged to improve product decision-making, insight generation, and execution
- AI Solution Development & Delivery
- Join a high-powered, expert team of engineers and product specialists to develop AI-powered tools and accelerators
- Develop and deploy solutions using leading platforms (e.g., ChatGPT, M365 Copilot, Copilot Studio, Claude, agentic AI frameworks)
- Partner closely with engineering and architecture teams to ensure scalability, security, and integration into enterprise environments
- Drive rapid prototyping and iterative experimentation to validate value and scale successful solutions
- Design, build, and ship multi-agent systems
- Build and implement Model Context Protocol (MCP) server infrastructure
- Build production observability for agent systems - tracing, logging, and metrics that distinguish hallucination rate, latency, cost, and accuracy
- Own the systems you build in production, including reliability, latency, cost, and failure modes
- Product Intelligence & Decision Augmentation
- Enable product teams to leverage AI for insight generation, customer understanding, and opportunity identification
- Develop capabilities that automate synthesis of research, telemetry, and feedback into actionable product insights
- Enhance roadmap planning through AI-driven scenario modeling and prioritization support
- Operating Model & Adoption
- Define AI-enabled product management, including tools, workflows, and guardrails
- Partner with Product, Engineering, Risk, and Governance teams to ensure compliant and responsible use of AI
- Drive adoption through enablement, training, and embedded playbooks for product teams
- Establish success metrics to measure impact on speed, quality, and business outcomes
AI & Product Expertise
- Deep experience in product management within enterprise-scale environments
- Proven track record applying AI/GenAI to business or product workflows
- Strong familiarity with leading AI platforms and tools (e.g., ChatGPT, M365 Copilot, Copilot Studio, Claude, agentic systems)
- Experience translating emerging AI capabilities into practical, scalable solutions
Technical & Delivery Capabilities
- Experience leading or partnering with engineering teams to build and deploy software solutions
- Understanding of AI solution design, prompt engineering, and orchestration frameworks
- Ability to operate across product, engineering, and data domains
Strategic & Leadership Skills
- Strategic thinker with ability to translate innovation into enterprise value
- Strong executive communication skills, able to simplify complex concepts
- Experience building new capabilities, teams, or operating models from the ground up
- Ability to influence across a highly matrixed organization
Experience
- 3+ years in product management, technology, digital transformation
- 3+ years in engineering, development, or architecture
- Strong expertise in Gen AI, AI Automation, “citizen development” tools
- Experience in enterprise environments with complex governance and regulatory requirements
- Demonstrated impact driving innovation and adoption at scale
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Skills Required
- 3+ years in product management, technology, or digital transformation
- 3+ years in engineering, development, or architecture
- Proven track record applying AI/GenAI to business or product workflows
- Strong familiarity with leading AI platforms (ChatGPT, M365 Copilot, Copilot Studio, Claude, agentic systems)
- Experience building and deploying AI solutions, including multi-agent systems and MCP server infrastructure
- Experience designing AI solution architecture, prompt engineering, and orchestration frameworks
- Experience building production observability for agent systems (tracing, logging, metrics) and owning reliability/latency/cost
- Experience leading or partnering with engineering and architecture teams to ensure scalability, security, and integration
- Deep experience in enterprise-scale product management and operating model design
- Experience operating within environments with complex governance and regulatory requirements
- Demonstrated ability to build new capabilities, teams, operating models, and drive adoption
- Strong executive communication and strategic influence across a matrixed organization
- Will manage a team of managers and analysts
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
.jpeg)
