Sr Adv Appl/Sys Sales Engineer

THE FUTURE IS WHAT WE MAKE IT.
Senior Advance Application / System Sales Engineer (Fire Security)
Kuala Lumpur, Malaysia

The Field Application Engineer (FAE) will act as a technical bridge between sales, customers, and product teams within the Electronic Security domain, covering Access Control and Video Management Systems.

The role is primarily focused on pre-sales solutioning, technical consulting, and customer engagement, with an additional responsibility of providing targeted post-sales field support and escalations.

This position requires a strong ability to design, position, and validate security solutions, along with hands-on expertise to support deployment challenges across both software and hardware layers of integrated security systems.

Key Responsibilities

1. Pre-Sales Engagement & Solutioning (Core Focus)

• Perform specification compliance and design reviews for electronic security systems, including access control and video surveillance solutions.
• Provide technical consultancy and system architecture guidance to customers, consultants, and internal sales teams.
• Translate customer requirements into end-to-end security solutions, including: 
  • Access Control Systems (cards, readers, controllers, supervisory software)
  • Video Systems (cameras, NVRs, video management systems)
  • Integration with third-party systems such as Time & Attendance, Visitor Management, and Canteen Management systems
• Develop and deliver technical demonstrations aligned with customer use cases and operational needs.
• Plan and execute Proof of Concepts (PoCs), pilot deployments, and solution validations.
• Support technical discussions with consultants and stakeholders, influencing specifications and design standards.
• Conduct technical enablement and training programs for sales teams to strengthen solution positioning.
• Deliver product updates, solution insights, and technical knowledge sessions.

2. Post-Sales Technical Support (Targeted)

• Provide on-site field support for complex deployments, commissioning challenges, and critical escalations.
• Support integration, troubleshooting, and performance optimization across deployed security systems.
• Perform RMA diagnostics and failure analysis across hardware components (controllers, readers, cameras) and software systems.
• Act as a technical escalation point for high-impact customer issues requiring deep system expertise.
• Participate in beta testing and validation of new product introductions (NPIs) in live environments.
• Collaborate with engineering and support teams to resolve product gaps and enhance solution robustness.

Required Experience

• 10–15 years of experience in Electronic Security Systems, including Access Control and Video Surveillance solutions.
• Strong background in pre-sales engineering, system design, and customer-facing technical roles.
• Experience working with consultants, system integrators, and enterprise customers.
• Exposure to full project lifecycle (design → deployment → commissioning → support).
• Proven ability to balance solutioning responsibilities with hands-on field troubleshooting.

Technical Skills

Core Technologies

• Access Control Systems (cards, readers, controllers, supervisory platforms)
• Video Surveillance Systems (IP cameras, NVRs, video management systems)
• Integrated security management platforms

Protocols & Integration

• Access control and video protocols (ONVIF, Wiegand, OSDP, RTSP)
• IP networking fundamentals (TCP/IP, routing, VLANs, PoE)
• Integration with third-party systems via APIs, SDKs, and middleware
• Database fundamentals and system interoperability

System-Level Expertise

• Strong understanding of end-to-end security system architecture
• Ability to work across: 
  • Hardware (controllers, card readers, cameras, edge devices)
  • Software (management platforms, databases, analytics, user interfaces)
• Hands-on experience in commissioning, diagnostics, system tuning, and fault isolation

Tools

• Engineering design and system configuration tools
• Commissioning, debugging, and diagnostic utilities
• Network and system analysis tools

Domain Skills

• Strong understanding of security requirements across commercial buildings, data centers, airports, hospitals, and critical infrastructure.
• Knowledge of security system design principles, standards, and compliance requirements.
• Awareness of emerging trends in video analytics, identity management, and integrated security ecosystems.
• Ability to map operational and business requirements to technical security architectures.

Customer-Facing & Soft Skills

• Strong communication and presentation skills, with the ability to clearly explain complex security solutions.
• Excellent stakeholder engagement, working with customers, consultants, system integrators, and internal teams.
• Consultative mindset focused on understanding customer security challenges and delivering value-driven solutions.
• Ability to influence design decisions and manage technical objections effectively.
• Strong analytical and problem-solving skills, particularly in live and high-pressure environments.
• Ability to operate with ownership, responsiveness, and adaptability.
• Skilled in delivering technical training and knowledge transfer sessions.

Behavioral Competencies

• Customer-first mindset with focus on solution outcomes and operational effectiveness
• High accountability and responsiveness
• Strong cross-functional collaboration
• Ability to work independently in field environments and time-critical situations

Preferred Qualifications

• Bachelor’s degree in Electronics, Electrical, Instrumentation, or related engineering disciplines
• Certifications in access control, video systems, or networking technologies
• Exposure to IoT-enabled security, cloud-based video platforms, or analytics-driven security solutions is an advantage

Travel Requirement

• Willingness to travel extensively for customer engagements, site support, PoCs, and solution validation activities

Success Measures

• Contribution to win rates and orders through effective technical solutioning
• Quality and impact of PoCs, demos, and technical engagements
• Support in successful deployment and adoption of integrated security solutions
• Customer satisfaction and resolution effectiveness for escalations