SUMMARY:
Under general supervision, the Senior Clerical role provides administrative and accounts receivable support to the branch. This role may provide guidance to less experienced Clerical roles.
JOB DUTIES
• Answers all incoming calls in a professional manner, directs all calls, and takes accurate messages.
• Greets and assists all persons visiting the branch in a professional and courteous manner, routes them to the appropriate person.
• Sorts, distributes and sends incoming and outgoing mail, and faxes.
• Provides administrative support to sales associates and management team members including filing, data entry, and routine reports to identify open orders for expediting.
• Prepares cash sales deposit in accordance with company policy.
• Handles customer billing.
• Resolve past-due invoices and customer claims on a timely basis, including proactive identification of account issues.
• May handle customer returns.
• Assists less experienced Clerical roles with administrative duties and accounts receivable duties.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
• Strong communication skills including written, verbal, and listening.
• Reliability, organization, and attention to detail required.
• Demonstrated ability to manage complex tasks and prioritize competing demands to meet deadlines.
• Strong ability to use Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Bookkeeping background preferred.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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What We Do
Genuine Parts Company (GPC), founded in 1928, is a global service organization engaged in the distribution of automotive and industrial replacement parts. We serve hundreds of thousands of customers from a network of more than 10,000 locations in 14 countries and have approximately 50,000 employees.
