Sr. Accounts Receivable Specialist

OUR PURPOSE

Our mission is to build a healthier and more connected world with precision health and genealogy services. We empower individuals with actionable insights into their genetic makeup, fostering a deeper understanding of their ancestry, health, and wellness. By integrating the experience of Gene by Gene Laboratory Services, FamilyTreeDNA genealogy, and myDNA reporting services, we strive to deliver cutting-edge genetic testing and personalized solutions that inspire informed decisions and enhance quality of life. Our team is dedicated to advancing the field of genomics through innovation, research, and a commitment to excellence.

OUR VALUES                                                                                                                    

All employees are expected to demonstrate our values of Innovate, One Team, and Integrity when carrying out the accountabilities and responsibilities of their role. This how we show up every day for ourselves, our colleagues and our customers and strategic partners to deliver our vision and strategic goals.

POSITION OVERVIEW

The ideal candidate possesses advanced ERP expertise (NetSuite preferred), thrives in high volume environments, and maintains a strict standard of accuracy. Because this role directly intersects with revenue generation, the candidate must possess the professional confidence and presence to collaborate effectively with both Client Services/Sales team, stepping into the role as a trusted partner and subject matter expert from day one.

ACCOUNTABILITIES AND RESPONSIBILITIES

• Multi-Product Billing Execution - 25%
• • Own and execute full-cycle billing operations across multiple distinct product lines, issuing invoices aligned with complex contract terms, schedules, and deferred revenue policy.
  • Audit operational triggers, billings, and system data (since the ERP and operational platforms do not connect) to prevent data disconnects and ensure billing accuracy.
  • Validate and review general ledger (GL) coding and class segment assignments.
• Reconciliations & Reporting Integrity - 25%
• • Perform comprehensive monthly reconciliations of the Accounts Receivable sub-ledger to the General Ledger, identifying and resolving variances immediately.
  • Maintain robust AR aging metrics, cash forecasting tools for customer payments, and other customer KPIs/dashboards for leadership review.
  • Analyze Month-over-Month (MoM) revenue and billing trends to identify, flag, and investigate unusual fluctuations or transactional "swings."
  • Serve as the primary point of contact for external audits regarding revenue and AR; proactively compile, format, and deliver required PBC (Provided by Client) schedules and supporting data.
• Strategic Collections & Cash Applications - 25%
• • Manage proactive collection efforts for outstanding accounts, balancing assertive cash recovery with a high standard of professional courtesy and customer relationship management.
  • Investigate, track, and resolve billing disputes, unapplied cash balances, and POSITION REQUIREMENTS payment "bounce-backs" or technical portal errors.
  • Partner cross-functionally with Customer Support and Operations teams to ensure customer inquiries are handled seamlessly and workflows remain unbottlenecked.
  • Apply daily cash receipts (ACH, Wires, Credit Cards) accurately against open invoices, eliminating manual "suturing" gaps.
• Cross-Functional Collaboration & Commercial Alignment - 25%
• • Serve as the primary finance liaison to the Sales/Client Services team, confidently navigating billing questions, contract disputes, and complex client onboarding workflows.
  • Maintain a firm, confident, yet collaborative approach when enforcing internal compliance controls, collection efforts, billing schedules, and documentation requirements with the commercial team.
  • Facilitate regular syncs with Client Services to proactively manage account updates, minimize communication gaps, and eliminate bottlenecks before they reach the client level.

POSITION REQUIREMENTS

• Bachelor’s degree in Accounting, Finance, or Business Administration preferred.
• 3–5+ years of progressive experience in corporate billing, collections, and AR analysis
• Experience utilizing billing engines, client portals, and Excel for heavy data analysis (VLOOKUPs, Pivot Tables, Sumifs, Manual Calculation tuning).
• Experience in healthcare, laboratory billing, or complex subscription/service models is a major plus.
• Strict attention to detail with an implicit need for "transparent figures" and clear audit trails.
• Strong understanding of GAAP accounting principles surrounding revenue recognition, deferrals, and accruals.
• Exceptional written and verbal communication skills; ability to hold firm boundaries while maintaining operational equity and team camaraderie.
• Self-starter mindset who actively references historical data and past processes as supplemental training tools to master the business logic.
• High Professional Confidence & Initiative:
• • A self-starter who is willing to take full ownership of the AR department, voice opinions, challenge discrepancies, and confidently.
  • Guide external clients and internal sales teams toward standard processes.
• Exceptional written and verbal communication skills; ability to hold firm professional boundaries while maintaining operational equity and team camaraderie.

WHY JOIN US

At Gene by Gene, you’ll join a mission-driven team advancing the science of genetics and discovery. You’ll have the opportunity to shape meaningful campaigns, tell compelling brand stories, and collaborate with talented professionals who share your passion for creativity, curiosity, and impact.

COMPREHENSIVE BENEFITS

• Medical & Health Savings: Choice of 3 medical tiers generously sponsored by the company, with a monthly $50–$100 employer HSA contribution based on plan type and dependent level.
• 100% Covered Dental & Vision: No premium costs for employees or dependents.
• 401(k) Matching: Generous 50% company match up to 6% of annual base salary.
• Diverse PTO Framework: Structured time off incorporating vacation, sick leave, mental health days, personal days, company holidays, and a flexible floating holiday.
• Income Protection & Family Leave: Full company sponsorship of Short-Term and Long-Term Disability (STD/LTD) alongside Paid Family Leave offerings.