Sr. Account Manager

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

• Proactive joint business planning driving value creation & constant growth with top-tier love brand and local accounts.

• Lead strategic projects at the emirate or UAE level that will benefit the total city community and/or country. Foster + lead by example a culture of sharing best-in-class projects with a wider team for reapplication, highlighting strong planning & execution skills.

• Mentor and support your juniors in understanding and achieving key performance indicators and company objectives.

• Conduct business reviews with assigned top-tier love brands + local accounts and identify business opportunities and business relationships that result in the achievement of increased revenue, profitability, and market share

• Maintain continuous business relationships with restaurants

• Provide excellent service and support in order to build a strong relationship and resolve operational issues between the restaurant and the company

• Increase TGO shares by switching restaurants to our own delivery

• Handle menu photos, promotions, advertisement sales, renegotiations, and transmission methods optimization 

• Optimize the restaurant content (minimum order amount, delivery time)

• Commission rate renegotiation:- Building new commercial relationships by renewing the existing contacts by renegotiating the offer

• Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners, and newsletter

• Generating food coupons, promotions, and vouchers from existing restaurants

• Convince restaurants of brand promotion of Talabat

• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button)

• Encourage restaurants to subscribe to the online payment gateway

• Upselling new services to our existing restaurants

• Coordinate with the restaurant, if the restaurant is live or active on the Talabat website, checking and resolving the reason, such as shutting down or stopping delivery

• Maintain accurate records of all sales and prospecting activities including:

• Closed sales

• Follow-up activities

• Sales expense report

• Increased sales report after placing promotions, vouchers, and coupons

• Restaurant analysis sheet

• Account management report

• Lead special account management ad hoc projects as per standards set.

Qualifications

• Bachelor’s Degree in Business Administration or any other related field 

• Minimum of 4-5 years experience in Sales/Account Management

• Negotiation Skills

• *Must be fluent in Arabic*

• Ability to meet deadlines and be flexible in working

• Strong English Communication skills (Written and Verbal)

• Excel Skills.

• Experience as Sales SME across sales journey and ability to coach and guide others across the City Sales team