Sr. Account Manager

Posted Yesterday
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Hiring Remotely in Jati Utara, Jakarta, IDN
Remote
Senior level
eCommerce • Payments
The Role
Manages and grows key partner accounts in Indonesia by executing strategic sales plans, increasing physical and digital product revenue, expanding distribution, launching new content, and achieving profitability targets. Builds trusted relationships with distribution partners, identifies business opportunities, resolves issues, manages account teams and OKRs, and ensures customer satisfaction. Candidates should have experience using AI tools to improve processes or deliver measurable results, and must pass a background check.
Summary Generated by Built In
About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The department is responsible for generating sales and revenue, increasing profitability, maintaining, and developing further with the key stakeholders from the key accounts.

Reporting to the Senior Manager, Strategic Relationship, the role is responsible for increasing sales and revenue with all accounts sales of key physical and digital contents in Indonesia.

Day to day relationship and account management of existing and new partners in Indonesia.

The role requires delivery of strategic and business plan initiatives in line with the Greater Asia strategy.

Responsibilities
  • Responsible to define and execute the strategy to develop all accounts
  • Manage and develop the account manager, including individual and team OKR
  • Develop and implement strategic business plan per partner in line with the corporate & regional sales strategy
  • Manage accounts & build a strong, trusting, and ongoing relationships with key distribution partners, including sales management, promotion, inventory management, issue avoidance and resolution
  • Monitor client accounts and their needs to identify new business opportunities with your portfolio
  • Increase POSA, POR, Digital sales from all CP in all our existing accounts
  • Ensure delivery of Profit & Sales targets for all accounts
  • Review and expand all content into distribution gaps
  • Develop new retail distribution opportunities for all clients
  • Work with the team to onboard and launch new content, secure ranging within respective account partners
  • Understand/identify client’s issues and work quickly with various stakeholders to address and rectify the issues promptly
  • Providing superior customer service and ensuring client satisfaction
  • Build awareness and inspire all accounts to promote Blackhawk products and maintain a core range for sales growth
  • Sundry tasks upon request
Qualifications

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Skills Required

  • Curiosity and adaptability with emerging technologies
  • Successful implementation and use of AI tools to enhance work, improve processes, or deliver measurable results
  • Successful completion of a background check

Blackhawk Network Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackhawk Network and has not been reviewed or approved by Blackhawk Network.

  • Wellbeing & Lifestyle Benefits — bYond cashback, Extras Discounts, the Home & Tech salary‑sacrifice scheme, MyGym discounts, and the Health Assured EAP expand day‑to‑day savings and wellness support beyond core insurance. Retailer partnerships and lifestyle programs create tangible value on everyday purchases.
  • Leave & Time Off Breadth — Paid holidays, sick time, bereavement, volunteer time, and parental/family leave are clearly featured. Hybrid and remote role availability can make time‑off policies more practical to use across locations.
  • Retirement Support — A 401(k) with employer match is part of the core package. An Employee Stock Purchase Plan is also available, adding another long‑term financial vehicle alongside retirement savings.

Blackhawk Network Insights

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The Company
HQ: Pleasanton, CA
2,265 Employees

What We Do

Blackhawk Network delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty and revenue. Serving 28 countries, we reliably execute security-minded solutions worldwide. Join us as we shape the future of global branded payments.

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