As a Senior Account Manager at SRV Media, you will oversee a talented team of Account Managers and Account Executives, focusing on achieving client satisfaction and retention through effective strategic account management and outstanding service delivery. Your responsibilities will include managing projects, streamlining processes, and crafting detailed project strategies and roadmaps. You will play a key role in strengthening client relationships, optimizing account operations, and driving the overall growth and success of SRV Media.
Key Responsibilities :
Client Relationship Management : Consistently engage with clients to provide updates on campaign progress.
Comprehensive Brief Documentation and Task Management : Accurately document and validate briefs with clients, following standardized formats and procedures, and distribute them to internal teams via email and Kick-off meetings.
Project Planning, Execution, and Successful Delivery : Develop, strategize, execute, and guarantee the successful completion of client projects, achieving all established objectives and KPIs.
Account Growth and Upscaling : Develop and execute strategies to expand current accounts and enhance revenue streams.
Client Reporting : Ensure timely delivery of detailed client updates and reports, adhering to agreed-upon formats and deadlines.
Performance Marketing - Hands on experience on Google and Meta Ads Must
Requirements
Experience :
2+ years of experience in account management . Experience in a digital marketing agency is preferred.
Google and Meta performance Platform Must
Creative Ideation would be a plus point
Skills :
Proficiency in SEO, SEM, PPC, social media, content marketing, and analytics tools.
Demonstrates strong mentoring abilities, supporting new team members with effective conflict resolution and decision-making skills.
Exceptional skills in building and maintaining client relationships, managing expectations, and ensuring client retention.
Ability to develop and implement strategic plans, drive innovation, and achieve business objectives.
Strong data analysis, problem-solving, time management, and attention to detail.
Excellent verbal and written communication, and presentation skills
Additional Qualities
Quickly adjust to changing needs and take initiative to address issues.
Effectively manage relationships and excel in cross-functional teams.
Think innovatively to ensure high-quality, precise deliverables.
Take ownership and inspire the team towards achieving strategic goals.
Foster strong interpersonal relationships and promote effective teamwork.
Requirements
Benefits
Skills Required
- 2+ years of experience in account management
- Experience in a digital marketing agency
- Hands-on experience with Google Ads and Meta Ads platforms
- Proficiency in SEO, SEM, PPC, social media, content marketing, and analytics tools
- Strong mentoring, conflict resolution, and decision-making abilities
- Client relationship management, expectation management, and client retention skills
- Ability to develop and implement strategic plans and achieve business objectives
- Data analysis, problem-solving, time management, and attention to detail
- Excellent verbal and written communication and presentation skills
- Creative ideation experience
What We Do
For over 12 years, we have been amplifying brands through integrated digital marketing solutions. What makes us special is our methodical approach of execution! Actionable insights fetched through detailed analysis, powerful ideas crafted to uplift the brand and valuable impact which meets the brand’s needs and beyond. SRV Media is a dynamic hub of experts for different solutions like branding, performance marketing, social media marketing, public relations, content marketing, video production, search engine optimization and telecalling support.
