Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionYOUR MISSION
As a Senior Account Manager (SMB), you will be responsible for driving the growth, health, and retention of our most valuable Small and Medium Business portfolio. You will act as a strategic advisor for our key partners, driving advertising and promotional engagement, and serving as the primary regional point of contact for the SMB segment. Leveraging a strong data-driven mindset, you will deliver business visibility across internal teams and executive forums.
THE JOURNEY
Proactively manage and scale a high-value portfolio of +400 SMB partners, driving revenue growth, order volume, and long-term retention across the platform.
Drive partner retention strategies by increasing adoption of platform features, advertising solutions, and promotional campaigns to deliver mutual profitability.
Serve as the trusted lead and single point of contact for regional stakeholders and cross-functional teams on all SMB partner-related initiatives, trends, and challenges.
Leverage business analytics to monitor key metrics, generate actionable insights, and present business performance in WBR with cross-functional and leadership teams.
Proactively engage with a high-volume portfolio of SMB partners—maintaining a cadence of at least 60 partner touchpoints per week—to conduct strategic business reviews, uncover operational efficiencies, drive marketing opportunities, and secure long-term retention.
Collaborate with the wider account management team to share best practices, optimize internal processes, and elevate the overall SMB strategy.
+3 years of experience in Business Development or Consulting
Demonstrated ability to translate complex data into strategic insights and present compelling narratives in senior forums (WBRs). Proficient in BI tools (Looker, etc.) and CRM systems (Salesforce, Dynamics, etc.)
Strong track record in partner retention, portfolio upselling/cross-selling, and marketing strategic in long-term
Excellent communication, influence and relationship-building skills to act as a key liaison across regional teams and external business owners.
Ability to thrive in a fast-paced, high growth environment, prioritize high-impact portfolio accounts, and consistently exceed growth and retention targets.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
Skills Required
- +3 years of experience in Business Development or Consulting
- Ability to translate complex data into strategic insights and present in senior forums (WBRs)
- Proficient in BI tools (Looker) and CRM systems (Salesforce, Dynamics)
- Proven track record in partner retention, upselling/cross-selling, and long-term marketing strategy
- Excellent communication, influence, and relationship-building skills
- Ability to prioritize high-impact accounts and thrive in a fast-paced, high-growth environment
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
