- Quote, book, dispatch, manage, and track shipments using Echo’s proprietary systems
- Proactively book and monitor shipments to ensure on-time pickup and delivery
- Schedule carrier appointments based on client needs and priorities
- Troubleshoot and resolve issues (missed pickups, late deliveries, etc.)
- Communicate shipment updates and risks to client sales teams
- Share accessorial updates proactively to protect margin and revenue
- Ensure accurate, timely billing; flag changes or adjustments quickly
- Follow established operating procedures
- Collaborate daily with team members to ensure load coverage
- Develop expertise in Echo’s proprietary technology
- Support multiple sales reps, teams, and managers
- Cross-cover roles as needed when team members are out
- 2+ years of customer service experience
- Strong sense of urgency and time management
- Proactive, always improving processes
- Skilled at building and maintaining client relationships
- Communicates effectively across all levels and personalities
- Strong problem-solving mindset
- Thrives in fast-paced, ever-changing environments
- We value collaboration, honesty, initiative, and positive energy
- Customer-first mindset in everything we do
- Committed to your career growth and development
- Hard-working, high-performance culture
- Offer competitive pay, great benefits, team events, and a strong community
- BA/BS degree with a strong GPA
- 3+ years customer service in a business services environment or
2+ years internal Echo operations experience - Excellent written and verbal communication skills
- Ability to stay calm under pressure
- Strong business acumen
- Knowledge of transportation modes
- Team-oriented mindset
- Competitive compensation
- Medical, dental, vision, disability & life insurance
- 401(k)
- Career advancement opportunities
- Fun, energetic work environment
- Volunteer opportunities
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
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Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Compensation
$56,641.00-80,671.00 per yearEcho Global Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Echo Global Logistics and has not been reviewed or approved by Echo Global Logistics.
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Wellbeing & Lifestyle Benefits — Wellness and lifestyle perks appear broad, including telehealth access, an employee assistance program, and fitness-related offerings like Peloton and gym discounts. Additional extras such as pet insurance, phone discounts, and company-sponsored events add to the perceived breadth of non-cash rewards.
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Healthcare Strength — Health coverage is positioned as comprehensive, with multiple plan types (PPO and HDHP) plus dental and vision options. Tax-advantaged accounts (HSA/FSA) and always-on telehealth access reinforce the sense of a well-rounded healthcare offering.
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Parental & Family Support — Paid bonding/parental leave, Care.com membership, and bereavement leave are highlighted as meaningful supports for family needs. Volunteer time off also contributes to the sense of broader life-supportive benefits beyond core insurance.
Echo Global Logistics Insights
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What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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