As a Sr. Account Executive, you will strive to go above and beyond customer expectations every day. Partnering with your team, you will schedule, book, and track each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.). Key responsibilities include but are not limited to proficiency quoting all modes, verifying timely pick-ups and deliveries, serving as the primary point of contact for resolving both external and internal issues, and ensuring the financial health of each account.
We trust you to drive efficiency and own your book of business by analyzing and executing new strategies for increased growth and profitability. As a Sr. Account Executive you will attend and contribute to QBR/client meetings, where your expertise will be crucial in partnering with Sales to review performance and take action on feedback provided from the client. You will maintain and update operating procedures when necessary, working closely with inter-departmental teams at Echo to ensure the book of business is positioned for success.
You:
Have 2+ years of Customer Service experience
Can display a sense of urgency in managing time and accomplishing tasks
Are always one step ahead, looking for creative ways to improve old processes
Have mastered the ability to build and maintain strong client partnerships
Possess the ability to communicate at all levels and with a wide range of personalities
Can solve any problem that's thrown your way
Are always ready for the next challenge
We:
Value collaboration, intellectual honesty, go-getters, positive energy, and we never stop seeking ways to get better
Put our customers' needs into everything we do
Care about your career development as much as you do
Work hard, period
Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won't find anywhere else
Requirements:
BA/BS Degree with high GPA
3+ of customer service experience in a business services environment or 2+ years internal Echo operations experience
Strong communication skills, both written and verbal
Calm under pressure
Superior business acumen
Knowledgeable on relevant modes of transportation
Team player mentality
What we offer:
Competitive compensation package
Medical, Dental, Vision, Disability, Life Insurance, and 401K
Advancement Potential
Fun and energetic work environment
Volunteer opportunities
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Compensation
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What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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