Sr. Account Director

Job Title

Sr. Account Director

Job Description Summary

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Job Description

The Sr. Account Director Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below: 

1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Strategic Sourcing,  etc.)  

2. Project & Program Management Services   

3. Transaction Management   

4. Portfolio Administration  

5. Portfolio and Workplace Strategy  

The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:

1. Service Delivery Excellence (including innovation, best practices etc.) 

2. Client Experience & Relationship Management 

3. Talent Management and Team Development 

4. Financial Performance (including P&L, contract expansion / renewals etc.) 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

• Demonstrate a deep understanding of the client’s business objectives, priorities, and competitive landscape to align facility management and real estate solutions accordingly.
• Serve as the senior global liaison, building trusted and enduring client partnerships as well as stay on top of C&W activity across the globe in service of client.
• Lead quarterly and annual business reviews, delivering strategic recommendations, performance insights, and organizational alignment.
• Partner with a Fortune 5 client operating in a fast-paced, highly competitive global market, with primary real estate leadership based in Nashville, TN.
• Oversee Integrated Facility Management (IFM) service delivery across multiple global regions, requiring proven IFM operational experience at scale.
• Translate the account vision into actionable strategy, service-line objectives, and performance metrics.
• Proactively engage key influencers within the client organization to expand services, strengthen relationships, and support strategic account growth.
• Refine and manage governance frameworks, ensuring the appropriate level of stakeholder management is carried out.
• Drive disciplined account management practices to meet or exceed all contractual commitments.
• Leverage data and analytics to assess trends, generate insights, and drive operational improvements.
• Lead, mentor, and develop account teams in partnership with HR, including succession planning, performance management, and commitment to diversity, equity, and inclusion.
• Foster strong collaboration across Finance, HR, Sourcing, Legal, Operations, and other key business partners to ensure aligned and high-performing service delivery.
• Manage the account P&L, ensuring profitability, cost optimization, and long-term financial performance. Given high-profile nature of client, collate client business activity semi-annually across the globe to keep C&W executive informed given high-profile nature of client. 
• Grow the business by identifying cross-selling opportunities, expanding service offerings, and championing value-driven contract growth with existing client set and hunt for new opportunities in other client areas outside of our current contract relationships.
• Serve as a catalyst for innovation, assessing current technology platforms and leading the integration of C&W’s AI capabilities to enhance service delivery

KEY COMPETENCIES 

• Leadership 
• Customer Relationship Management  
• Technical Skills 
• Organization Design & Management Skills 
• Communication (oral and written) 
• Matrix Organization / Business Partner Skills     
• Presentation Skills    
• Business Acumen 

IMPORTANT EDUCATION   

• Bachelor’s degree required  

IMPORTANT EXPERIENCE 

• Minimum of 10 years at management level or other similar capacity 
• Experience in directly leading and managing teams, and managing people-managers 
• Client, P&L and contract management experience 
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting. 
• In-depth understanding of the business impact of technical contributions  

ADDITIONAL ELIGIBILITY QUALIFICATIONS 

Ability to develop positive working relationships with agencies, local government officials, and business community members 

• Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON) 
• Skilled in financial analysis and knowledge of financial concepts 
• Ability to comprehend, analyze and interpret complex business documents 
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
• Ability for travel as required (up to 20% of time)

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 221,000.00 - $260,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”