Core Responsibilities:
- Possess Excellent Analytical and Troubleshooting skills to provide Level 2/Level 3 Support for multiple applications and data integrations.
- Coordinate with internal and external service providers in incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups.
- Design, implement and manage operations processes for APIs on the Mulesoft Anypoint Cloudhub platform. This encompasses networking, security, logging, incident response, integration with back-end systems, automation, access and environment provisioning, availability and performance monitoring, license management, API configuration and any other aspect that is required to provide rock-solid production.
- Support development, test, and operations teams with implementation of cloud-ready applications/APIs.
- Proficient in all tier 2 and tier 3 support related processes and skills
- Review System Manuals and other support documents for Production readiness.
Essential Skills and Qualifications
- Extensive experience with databases and writing complex SQL queries.
- Good understanding of table structures and PL/SQL codes & procedures
- Understanding of System Integrations/data integrations between business systems
- Mulesoft API, Postman queries, Awareness of big data technologies
- Exposure/Awareness of Cloudera platform, Impala/Hive databases etc.
- Exposure to Oracle’s Siebel CRM Application
- ITIL Service Management experience required – preferably certified to v3 Foundation level or above.
- Commercial experience with administration, operations processes and dev-ops in support of large-scale, high-performance applications. The role requires the ability to deliver scalable, future-proof operations solutions, work with new and legacy applications and manage their integration points.
- Ability to assess and manage the demand pipeline and ensure operations can service this demand, for example through production acceptance processes.
- Able to interface and communicate with other stakeholders including developers, project managers, back-end system admins, operations staff, infrastructure teams, performance diagnostic teams and business users
- Bachelor’s degree in Computer Science, Engineering or other science area.
- Familiarity with most of: ServiceNow, JIRA, Anypoint Mulesoft Platform, Postman, DBeaver, Oracle SQL Developer, etc.
- Flexibility to work in Shifts and on-call weekend/deployment support.
PHYSICAL REQUIREMENTS
- Extensive use of telephone and face-to-face communication requiring accurate perception of speech
- Extensive use of keyboard and mouse requiring repetitive motion of fingers and wrist
- Regular sitting for extended periods of time
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
