As Supervisor, Planning & Broadcast Support, you’ll lead a team of four Support Coordinators whose work helps QVC promotions, live shows, and .com activity run accurately and smoothly.
You’ll guide daily operational support for Planning and Broadcasting, serving as a key connection point across Planning, Merchandising, IT, Broadcasting, Accounting, and external vendors.
You’ll coach and develop your team, manage coverage and escalations, and look for ways to improve the processes and systems that support QVC’s multi-platform business.
Where You'll Work
This role is hybrid and will require you to be onsite at Studio Park several days per month. Job seekers must reside in Pennsylvania, Delaware, or New Jersey to be considered. Relocation assistance is not available for this role.
What You'll Do
- Lead, coach, and develop four Support Coordinators; coordinate schedules to maintain appropriate coverage and support consistent work quality.
- Oversee accurate setup and execution of companywide promotions, including Free Shipping & Handling and Flash Easy-pay, along with daily activities affecting live shows and .com promotions.
- Serve as a primary contact for Planning and Broadcasting support requests; coordinate with internal teams and vendors to investigate issues and drive timely resolution.
- Guide the team’s management of planning and merchandising systems and information, including vendor funding forms, royalties, approval limits, hierarchies, and action codes.
- Identify operational or system improvement opportunities, report recurring issues, and partner with Planning and cross-functional teams on solutions and special projects.
What You'll Bring
- Planning, merchandising, or broadcasting experience is preferred; a bachelor’s degree is preferred.
- Experience leading, coaching, or coordinating the work of others.
- Ability to prioritize multiple requests, manage escalations, and adapt schedules or identify workarounds to meet business needs.
- Ability to build effective working relationships across levels and functions, including Planning, Merchandising, Broadcasting, IT, Accounting, and vendors.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- Experience leading, coaching, or coordinating the work of others
- Ability to prioritize multiple requests and manage escalations
- Ability to adapt schedules or identify workarounds to meet business needs
- Ability to build effective working relationships across levels and functions
- Planning, merchandising, or broadcasting experience
- Bachelor’s degree
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
