Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural team for our Spotify client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.
Job DescriptionReady to rock the customer service world? Here's your backstage pass to becoming a Spotify Support Superstar:
- Drop beats of wisdom via email to our awesome users
- Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
- Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
- Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone
Ready to join our chart-topping support team? Here's what you need to hit all the right notes:
- Arabic language skills that would make a poet swoon (C1 level)
- English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
- A valid work permit to work in the EU
- Flexibility to groove on different shifts, including weekends (because music never sleeps!)
- Previous customer service gigs? That's music to our ears!
- Communication skills smoother than a jazz saxophone solo
- A positive attitude that could cheer up even the grumpiest of metal heads
- Ability to break down complex info like it's a sick beat – simple and catchy
- A "can-do" spirit that would impress a rock star
You will Get
- Long-term job security with permanent contract;
- Additional health insurance and life insurance;
- 21 days of paid annual leave.
- 1.5h paid breaks per day;
- Food vouchers;
- Clear career path within the company;
- Ability to work from home after training in our modern Sofia office;
- Competitive salary;
- World-class on-the-job training;
MORE reasons to join our team
- Fully digital employee services through eSignature;
- Employee assistance program, including 24/7 access to psychological support;
- Employee discounts portal, featuring over 20 exclusive discounts;
- Employee referral program;
- Rewards and recognition program;
- Relocation package if you are relocating from another city or country;
- Multisport card partially covered by the company;
- In-house learning and development portals with training options for Certification;
- Multiple events organized in the office for employee engagement as well as wellness initiatives;
- Gift for birth or adoption;
- Corporate social responsibility events and team buildings;
- Exposure to global business knowhow.
All your information will be kept confidential according to GDPR guidelines.
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
