By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
We're looking for a Technical Support Analyst to join our support team onsite in Tallinn. You'll help our customers solve problems quickly, working closely with internal teams to keep our supported products running smoothly. This is a shift-based role covering Monday to Sunday, between 08:00 and 18:00.
WHAT YOU'LL DO:
- Communicating with internal teams
- Investigating and solving problems raised by users within our supported product cluster
- Identifying possible bugs and escalating complex issues
- Turning technical issues into clear, customer-friendly updates for other departments
- Creating and maintaining a Knowledge Base for known issues and solutions
WHAT YOU'LL BRING:
- Strong communication skills in English, spoken and written
- Computer literate
- Working knowledge of SQL and JSON
- Experience with ticketing systems
- Basic API troubleshooting is a plus
- Previous (technical) support experience is a plus
- A proactive problem-solver who stays accurate and calm under pressure, works well independently or as part of a team, and isn't afraid to escalate issues when needed
The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- Strong spoken and written English communication skills
- Computer literacy
- Working knowledge of SQL
- Working knowledge of JSON
- Experience with ticketing systems
- Basic API troubleshooting
- Previous technical support experience
- Proactive problem-solving skills and ability to remain accurate and calm under pressure
- Ability to work independently and as part of a team
What the Team is Saying
Genius Sports Compensation & Benefits Highlights
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Healthcare Strength — Core offerings include medical, dental, and vision insurance alongside mental-health support and access to local Employee Assistance Programs; some listings also mention wellness initiatives, disability/life insurance, FSAs, and pet insurance. This breadth signals a comprehensive approach to wellbeing across key markets.
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Leave & Time Off Breadth — Annual leave is complemented by extra company‑wide days off between Christmas and New Year, World Mental Health Day, and a paid Volunteer Day. A Workcation program allowing a month per year working from elsewhere further enhances flexibility around time away and life balance.
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Retirement Support — U.S. materials cite a 401(k) with company match, while other regions reference pension schemes. These elements indicate long‑term financial support alongside core salary.
Genius Sports Insights
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
