Sportsbook Operations - Merchandising Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Sportsbook Operations Associate, you will oversee the daily operations of our Sportsbook, ensuring live site content, betting events, and odds align with our strategy. In this role, you will collaborate with teams across the business to enhance the customer experience, analyze sportsbook initiatives, and support quality assurance and competitor tracking.
What you'll do as a Sportsbook Operations Associate

• Solve complex sportsbook operations merchandising challenges with a combination of analytical skills, creativity, and sports/sports-betting expertise.
• Ensure that live site content, live betting events, and betting odds are presented and merchandised in line with Sportsbook strategy and objectives.
• Work cross-functionally with various teams to improve customer experience and support analysis frameworks to measure sportsbook initiatives.
• Aid our promotion redemption efforts by writing clear and concise SQL code.
• Run processes to support quality assurance, problem escalation, and competitor tracking.
• Manage the efficient execution and fulfillment of various promotions and pools.
• Work with our Content and Trading teams to ensure the delivery of market-leading Sportsbook offerings for state and region-specific promotional campaigns.
• Maintain a database of promotions to assist in monitoring and recapping high-value promotions.

What you'll bring

• A customer-focused mindset and a strong understanding of what the Sportsbook customer wants.
• Strong interpersonal and communication skills with the ability to work independently as part of a fast-growing team.
• Data-driven, strategic mindset, and strong attention to detail, with a deep understanding of the Sportsbook industry.
• Technical proficiency using Microsoft Excel or Google Sheets.
• At least 1 year of SQL experience.
• Bachelor's degree in Mathematics, Statistics, Computer Science, Business Analytics, or another relevant discipline.
• Due to the nature of the sporting calendar, this position will regularly include early morning, evening, and weekend shifts, which consist of five days of work with two days off.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 52,000.00 USD - 65,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.