Sportsbook Customer Onboarding Officer

A bit about us

Do you want to join one of the world’s fastest growing sports technology companies?

Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We’re looking for enthusiastic and ambitious people to join our talented team

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

Role

The role requires to work with Sportsbook clients and internal stakeholders in order to ensure the efficient delivery of Sportsbook products and services in-line with clients’ needs and expectations. Creating and maintaining Onboarding timelines, advising on the technical onboarding, conducting the training workshops for Sportsbook customers and providing the necessary documentation.

Core Responsibilities

• Monitor all implementation requests and ensure the effective testing and provision of information to clients to ensure timely delivery of relevant products and services.
• To develop and maintain Onboarding timelines as appropriate and collaborate with key stakeholders to ensure the timely delivery of customised products and services to clients
• To build and enhance positive working relationships with clients and internal stakeholders alike and to effectively manage expectations as appropriate.
• Assist in the customisation of client installation guides and other Sportsbook product Onboarding material.
• Setting up, configuring and documenting Sportsbook customer products and services
• Create and manage API calls to retrieve needed information for Sportsbook related data such as fixtures, schedule, access etc.
• Manage and create rules for alerting and logs (Graylog, OpsGenie, etc.).
• To work within established product policies and procedures in order to best-accommodate client products and service needs. To contribute to the ongoing development and evolution of product policies and procedures.
• To provide client insight into the ongoing development of Sportsbook products and services
• Partnership with the team responsible for bookmakers Integration in order to seamlessly support the Integration process from the video streaming perspective
• Report to the Sportsbook Onboarding Team Lead the performance of the current projects as well as escalate the problematic cases.

Skills and Experience

• Knowledge in the API concept, capable of getting and pushing relevant Information using API documentation
• An understanding of the workings of the business of different sports in the Sportsbook industry
• Experience in the Onboarding of new customer products, including user training and implementation
• Ability to use Atlassian suite of products, JIRA, Confluence
• Good project management skills, with demonstrated ability to effectively manage multiple on-going assignments
• Great verbal and written communication skills
• Excellent problem solving and prioritizing skills
• Very high organizing capacity and time management skills
• Language skills outside of English will be well regarded
• Basic level of video knowledge i.e. codec, bitrate, resolution, delivery protocols etc.
• General understanding of the bookmakers Integration process

Personal Characteristics

• A passion for sports
• A commitment to service excellence
• Detail oriented and well-organized
• Driven to constantly exceed personal and team targets
• Excellent accuracy and pressure handling
• Tech savvy

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.