As the Supervisor of the Sports School Sales Desk for Guest Services at Sun Peaks Resort, your role is crucial in providing our guests with enjoyable and unforgettable experiences. You will manage the sales desk's daily operations, lead a team of guest service representatives, and collaborate with other departments to ensure seamless guest experiences. This is an incredible opportunity to become a part of a lively resort community and contribute to the success of one of Canada's leading vacation destinations. If this sounds like your ideal work environment, fill out an application to work, live and play where you belong.
Compensation Information: $28.85 per hour
Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting.
This job position requires physical presence at the designated location.
The perks and benefits you’ll get to enjoy:
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
Skills you bring with you:
- Minimum of 2 years’ experience in a similar supervisory role.
- Post secondary education; business administration, or equivalent experience considered an asset.
- Outstanding interpersonal and motivational skills.
- Outstanding computers skills; P.O.S. systems, Microsoft computer systems, electronic business systems.
- Outstanding cash handling skills; sales transaction reconciliation, daily cash outs.
- Excellent communication skills.
- Highly organized, accurate and detail oriented.
- Proven track record in guest services and as a team player.
- Well-developed verbal and written communication skills.
- Good working knowledge of current WCB standards as related to the workplace.
Primary Responsibilities:
- Work alongside the Guest Services Manager to ensure there is effective planning and organization of the Sales Desk, Call Centre, and the Activities Desk (Summer only).
- Regular communication with the Sports School team; Reviewing lesson set up and effective procedures and problem resolution.
- Daily supervision of Sales Desk and Call Centre.
- Oversee hiring and training for the Sales Desk and Call Center.
- Staff scheduling and fulfilling exceptions in Payworks.
- Performance evaluations in accordance with SPRLLP policy.
- Assisting the GS Manager and Sports School leadership team with specific reports as required.
- Manages our Call Centre/phone tree logistics, on-line AI chat and live chat; track and provide monthly usage reports.
- Planning and updating seasonal RTP products and development of systems as required with special attention to quality consistency and guest satisfaction.
- As required active participation in SPR meetings and committees.
- Conduct and assist with weekly staff meetings.
- Duties as required to ensure the successful operation of the department, including support of other departments and special promotions.
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/caff588e-ad5e-c432-bd53-9259c5643f64/apply?source=3757343-CS-58771
Skills Required
- Minimum of 2 years' experience in a similar supervisory role
- Post-secondary education in business administration or equivalent experience
- Outstanding computer skills (P.O.S. systems, Microsoft computer systems, electronic business systems)
- Outstanding cash handling skills, sales transaction reconciliation and daily cash outs
- Experience with Payworks for staff scheduling and payroll exceptions
- Experience managing call centre/phone tree logistics and live/online chat systems
- Excellent verbal and written communication skills
- Highly organized, accurate and detail oriented
- Proven track record in guest services and ability to work as a team player
- Good working knowledge of current WCB standards as related to the workplace
- Ability to handle light physical tasks (loads up to 10kg) and on-site presence at designated location
What We Do
Sun Peaks Resort is Canada's second-largest ski resort, located in British Columbia. It is a premier multi-season destination offering skiing, mountain biking, golf, and hiking. Operated by Sun Peaks Resort LLP, the resort features a wide array of activities, accommodations, and the Sun Peaks Grand Hotel, consistently recognized as one of the top ski resorts in North America.
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