Do you love skiing or snowboarding? What about snowshoeing or fat biking? You can do all this and more in your free time as a part of our Guest Services team working closely alongside Sports School. We are seeking to recruit a diverse team with varying time commitments. We can offer full-time or part-time shifts with seasonal or long-term employment and varying benefits. If this sounds like a great workplace, fill out an application today to work, live and play where you belong.
Compensation Information: $19.35 per hour
Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting.
This job position requires physical presence at the designated location.
The perks and benefits you’ll get to enjoy:
- Winter/Summer Season Lift, Trail and Golf passes (varies by position)
- Access to our Employee and Family Assistance Program
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.
Skills you bring with you:
- Proficient use of spoken and written English.
- Highly developed guest relation skills with the ability to assess needs and up-sell our products.
- Self-motivated and organized with the ability to work responsibly, independently and in a team.
- Strong computer and cash handling skills.
- Excellent verbal and written communication skills.
- Dependable, reliable, and punctual team player.
- Previous customer/guest service experience.
- A good knowledge of the regional area and/or willingness to learn.
- Well organized with the ability to multi-task and work to tight timelines.
Primary Responsibilities:
- Daily operation of the Sports School Sales Desk with equal shifts in both in-person office and administrative office locations.
- Operation of service locations across the Guest Services department. This will include shifts in Guest Services, Call Centre, and Nordic Centre in addition to the Sales Desk.
- Contact position for guests regarding lessons, lift tickets, and resort information via in-person, emails, and over the phone.
- Preparing and fulfilling orders and contacting guests for resort lessons.
- Thorough knowledge of resort products, activities, and services.
- Deals with guests in an efficient, courteous, respectful, and friendly manner.
- Demonstrates a commitment to exceed guest expectations.
- Manage all transactions in a secure and accurate manner.
- Highly organized and efficient in the workplace.
- Always follow company policies and procedures.
- Security and accountability for orders and payments.
- Balancing daily sales with computer reports.
- Perform other duties as required to support the successful operation of the Guest Services department.
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/2d5ada41-2232-9438-1330-65fb20ef4ecb/apply?source=3766248-CS-58771
Skills Required
- Proficient spoken and written English.
- Strong guest relations and upselling skills.
- Self-motivated, organized, able to work independently and in a team.
- Strong computer skills.
- Cash handling and transaction management skills.
- Previous customer/guest service experience.
- Knowledge of the regional area or willingness to learn.
- Ability to handle light physical loads (up to 10 kg) and be on-site at the designated location.
- Ability to multitask, work to tight timelines, and follow company policies.
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What We Do
Sun Peaks Resort is Canada's second-largest ski resort, located in British Columbia. It is a premier multi-season destination offering skiing, mountain biking, golf, and hiking. Operated by Sun Peaks Resort LLP, the resort features a wide array of activities, accommodations, and the Sun Peaks Grand Hotel, consistently recognized as one of the top ski resorts in North America.
