Sports Account Manager

FIRST. Best in Sports is a dynamic and innovative global technology company that provides B2B SaaS solutions for online sports platforms.
We are at the forefront of innovation, empowering gaming partners with revolutionary sportsbook solutions. Our cutting-edge sportsbook software, premium data feeds, and unwavering commitment to partner success are reinventing the gaming industry.

About the role

We are seeking a Sports Account Manager. This role focuses on delivering accurate information, escalating issues when needed, collaborating with internal teams, managing system settings, reporting incidents, providing feedback to management, and supporting basic risk management to optimize the client experience.

Responsibilities

• Communicating with customers on open issues and requests
• Providing prompt resolutions to customers’ inquiries by providing appropriate and accurate information
• Escalating customers’ complaints through the appropriate internal channels
• Handling assigned tasks from initial request through follow-up, ensuring accurate and timely completion
• Managing the settings system and reporting any incident information
• Collaborating with the departments within the company to fulfill clients’ requests and needs
• Providing feedback to management concerning potential problems or areas of improvement
• Performing basic risk management
  

Requirements

• Previous experience in customer support, client services, or a similar customer-facing role
• Proficiency in English, both written and spoken
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally
• Proven ability to handle customer inquiries, issues, and complaints in a calm and solution-oriented manner
• Good problem-solving skills and the ability to escalate issues appropriately when needed
• Ability to collaborate effectively with internal teams to meet customer needs and deadlines
• Strong organizational skills with the ability to manage multiple tasks and follow up consistently
• Willingness to work on a flexible schedule

What do we offer

• An open-minded environment that values you
• An international multicultural team
• Career development
• An amazing office environment
• Food vouchers (95 EUR)
• Additional health insurance
• Sports card
• Up to 24 days of paid annual leave
• Flexible working hours
• Massage, breakfast, and snacks in the office
• Wedding and new baby bonus
• Team building activities
  

If you are interested in joining our diverse and dynamic team, we are looking forward to your application. Only short-listed candidates will be contacted.
Confidentiality of all applications is assured!

By submitting your application, you acknowledge that the Company will process the personal data contained in your CV, résumé and/or motivational letter for the purposes of managing the recruitment and selection process, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), applicable data protection legislation and the Company’s Recruitment Privacy Notice.

As part of the application form, you will also be asked whether you agree to the Company retaining and using your personal data beyond the applicable six-month retention period, for a total period of up to 24 months following the completion of the recruitment process, so that you may be considered and contacted for future employment opportunities.

Providing this consent is entirely optional and will not affect your application for the current position.

You may withdraw your consent to the retention and use of your personal data for future employment opportunities at any time, without affecting the lawfulness of processing carried out before its withdrawal, by sending an email request to [email protected].