SPMO Project Manager

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

• Provide project management expertise, which includes leading various highly complex projects.

• Meet with business unit leadership and various stakeholders to review and determine project requirements, and necessary specifications, plans for testing, support, and training, and established timeline and budget.

• Manage projects utilizing Velera project management standards; Manage utilizing Agile, Waterfall and other methodologies as required.

• Coordinate completion of various integration elements of assigned projects, to include project plan development and execution, and overall change control; develop project plans to include full project scope/charter from initiation, work-breakdown structure, planning, definition, verification, and change control.

• Ensure projects are completed within established time and budget schedules, including activity definition, activity sequencing, and activity duration estimations; ensure completion of resource planning, cost estimations, and cost budgeting and control; monitor and manage the critical path; manage scope, timeline, resources and financial aspect.

• Ensure projects satisfy needs for which they were undertaken by including quality planning, assurance, and control; Ensure people chosen for project team are used most effectively through organizational planning, staff acquisition, and team development.

• Provide proactive communication to project stakeholders related to projects, their risks, and steps being taken to mitigate these risks.

• Partner with Team members to develop effective resolution to project issues; collect and monitor service performance rating on issue resolution to ensure compliance with set standards.

• Monitor the progress of all change events and assist in the resolution of issues and delays impacting the successful conclusion of the project.

• Monitor, control, update, and coordinate changes to existing programs and projects; Provide reports summarizing project status to project stakeholders; manage all project documentation including status reports, project charter/scope, risks, RACI, change request, project close, action items, issues list, lessons learned and health; maintain up-to-date project schedule and status using Velera approved tools; track defects and resolution through sprints or project phases.

• Critique completed projects to determine variations from established processes and identify opportunities for process improvement.

• Serve as project lead on projects with multiple project management staff.

• Resolve issues arising from requests to change business specifications or defined tasks.

• Perform other duties as assigned.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

• Specific vision abilities required by this job include close vision.

• Ability to occasionally lift/move up to 25 pounds.

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

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Position Specifications

• Five (5) years related project management experience required.

• Experience in systems or financial services environment, card payments, banking, contact center, new product development, information technology or process re-engineering preferred. 

• Demonstrate behaviors based on Velera values: Excellence, Innovation, Leadership, Passion, Trust and Diversity, Equity, & Inclusion.

• Experience with managing large scale technology projects (software/hardware).

• Ability to manage multiple assignments, work in fast-paced environment, and meet deadlines.

• Excellent interpersonal skills, with ability to gain consensus through mediation, find innovative solutions to challenges, and identify issues and provide potential solutions.

• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.

• Possess strong leadership and problem-solving skills and have the ability to negotiate with and influence others across all organizational levels.

• Demonstrate excellent analytical and quantitative skills.

• Ability to exercise discretion and good judgment in making decisions.

• Proficiency in project management, Microsoft Project, Visio, word processing, and spreadsheet computer software applications.

• Ability to maintain composure and focus in difficult situations; effectively resolve conflicts and resolve issues without emotion.

• Experience with project management methodologies including Agile and Waterfall.

• Ability to travel as needed, less than 25%.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.