A Level I Engineer is a proactive and self-motivated individual, responsible for executing routine tasks outlined in a statement of work with minimal oversight and ensuring adherence to project timelines and deliverables. To be successful in this role, a Level I Engineer will maintain and obtain certifications aligned with industry standards to enhance their expertise. They are expected to utilize problem-solving skills to find effective resolutions and to escalate complex issues promptly. Excellent communication skills are essential for this role, as these individuals will interact with clients regularly.
How you'll make an impact
Have an initial understanding of the most effective and efficient process to get things done with a focus on continuous improvement.
Begin to develop the ability to make sense of complex information to effectively solve problems, reaching out to mentors for guidance when necessary.
Spend 10% of the time focusing on training and fine-tuning skills.
Spend 90% of the time on engagements.
Execute all tasks outlined in the scope of work and follow standard operating procedures with minimal oversight.
Work with clients to analyze and understand their needs and objectives.
Collaborate with senior engineers on more complex engagements.
Provide technical support and troubleshooting assistance to clients during and after project implementation.
Escalate complex issues to the appropriate teams or engineers as necessary.
Document project progress, issues, and resolutions in a concise and timely manner.
Consistently self-review work to identify and improve approaches for producing high-quality work.
Sales and Client Engagement
Develop and maintain strong relationships with clients to ensure satisfaction.
Adhere to availability standards for responding to client inquiries.
Communicate technical concepts effectively to clients.
Identify and communicate cross-sell and up-sell opportunities with the account team across services.
Talent Development
Demonstrate proactive engagement in obtaining and maintaining certifications and cultivating technical proficiency in accordance with industry standards.
Provide input to leadership on needed training and development.
Proactively engage with mentors for assistance and guidance, as necessary.
Shadow colleagues and actively participate in practical exercises within the company’s lab while not assigned to an engagement.
What we're looking for
Currently holds a TS/SCI with a full scope polygraph.
Experience operating in classified environments.
Bachelor’s degree in a related area or at least 4 years of related work experience.
Splunk industry certifications.
Strong background with Splunk Enterprise and Splunk Enterprise Security.
Understanding of identity, SIEM, cybersecurity, and infrastructure concepts.
Understanding of governance and compliance, specifically with FAR, DFARs, CUI and CMMC.
Understanding of FedRAMP and IL constructs.
Strong interpersonal skills and ability to work collaboratively in a team.
Ability to clearly communicate complex messages to a variety of audiences.
Excellent problem-solving skills with a keen attention to detail.
Willingness to travel to meet client needs.
Open to government workers and/or government experience.
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What you can expect from Optiv
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv + ClearShark is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv + ClearShark respects your privacy. By providing your information through this page or applying for a job at Optiv + ClearShark, you acknowledge that Optiv + ClearShark will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv + ClearShark’s selection and recruitment activities. For additional details on how Optiv + ClearShark uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
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What We Do
Optiv is a security solutions integrator – “one-stop” trusted partner with a singular focus on cybersecurity. Our end-to-end cybersecurity capabilities span risk management and transformation, cyber digital transformation, threat management, security operations, identity and data management, and integration and innovation, helping organizations realize stronger, simpler and more cost-efficient cybersecurity programs that support business requirements and outcomes. At Optiv, we are modernizing cybersecurity to enable clients to innovate their consumption models, integrate infrastructure and technology to maximize value, achieve measurable outcomes, and realize complete solutions and business alignment.
