Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionYour mission:
Wise is building a scalable, transparent, and cost-efficient card issuance supply chain. We’re looking for a Supply Chain Function Lead – Card Issuance to own the multi-year strategy for card manufacturing and delivery, design the operating model for a high-performing global supply chain function, and lead our partner portfolio end-to-end—from selection and governance to commercial negotiations and performance.
A core part of this role is senior partner stakeholder management: you’ll represent Wise externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect Wise’s customer experience, cost, and resilience goals.
What you’ll do
Set strategy & build the operating model
Define and drive the 1–3 year strategy for card manufacturing and delivery—balancing service levels, product experience, cost-to-serve, and transparency.
Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards).
Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved through clear ownership.
Own the partner portfolio & drive vendor accountability (critical)
Lead the global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management.
Establish high-impact vendor governance:
performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency)
structured escalation and remediation playbooks
root-cause expectations and corrective action plans with deadlines
Represent Wise in senior partner forums and ensure Wise priorities are executed
Proactively identify underperformance and lead exec-level decisions: invest / fix / replace, including transition planning and risk-managed migrations.
Lead commercial negotiation & contract strategy
Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
Build robust contract architecture: SLAs/KPIs with meaningful remedies (credits/penalties/step-in rights), auditability, data transparency, and strong exit/transition clauses.
Continuously challenge cost-to-serve while protecting customer experience.
Influence cross-functionally & deliver change
Partner with Product, Ops, Risk, Compliance, Finance and Customer Support to define requirements and design scalable solutions.
Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
Communicate clearly to senior stakeholders using data-driven narratives and crisp trade-offs.
Lead and grow the function
Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
Set a high bar for ownership, transparency and execution—internally and with partners.
What success looks like
A clear 1–3 year supply chain strategy and annual plan with measurable targets.
A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks.
Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve.
Executive dashboards that enable fast decisions and clear accountability.
What we’re looking for
- Proven ownership of end-to-end supply chain strategy covering card manufacturing, personalisation, and secure physical card delivery operations (payments/fintech strongly preferred).
- Demonstrated experience in card fulfillment and last-mile delivery, including postal network/courier management (e.g., Royal Mail, USPS, DHL), tracking integration, and delivery performance optimisation.
- Strong track record holding vendors accountable—including card bureaus, fulfillment houses, and delivery carriers—and influencing external partners to deliver outcomes aligned with your company’s interests.
- High-stakes commercial negotiation experience with manufacturing partners, personalisation bureaus, and logistics providers, with confidence representing your organisation at executive level.
- Deep capability in contract design: delivery SLAs/KPIs (e.g., dispatch speed, delivery success rates), pricing, remedies/credits, transparency clauses, and exit/transition planning.
- Experience managing multi-vendor portfolios, carrier concentration risk, and resilience planning (BCP/contingency) across production and distribution networks.
- Strong cross-functional programme leadership and senior stakeholder influence to optimise the end-to-end customer card delivery experience.
- People leadership: building/scaling teams, coaching, and performance management.
- Deep operational literacy in card manufacturing, fulfillment operations, and secure postal/courier delivery optimization.
Why this role at Wise
This is a high-ownership leadership role with direct impact on customer experience, cost, and resilience at global scale. You’ll shape the function, set the standards for partner performance and transparency, and build a supply chain that can grow with Wise.
Interested? Apply with your CV and a short note on a) a vendor turnaround or replacement you led, and b) a negotiation where you materially improved outcomes (cost, SLA, transparency, resilience).
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Proven ownership of end-to-end supply chain strategy covering card manufacturing, personalization, and secure physical card delivery operations
- Payments/fintech experience
- Demonstrated experience in card fulfillment and last-mile delivery, including postal network/courier management, tracking integration, and delivery performance optimisation
- Strong track record holding vendors accountable (card bureaus, fulfillment houses, delivery carriers) and influencing external partners
- High-stakes commercial negotiation experience with manufacturers, personalization bureaus, and logistics providers
- Deep capability in contract design: SLAs/KPIs, pricing, remedies/credits, transparency clauses, auditability, and exit/transition planning
- Experience managing multi-vendor portfolios, carrier concentration risk, and resilience planning (BCP/contingency)
- Strong cross-functional programme leadership and senior stakeholder influence
- People leadership: hiring, coaching, building and scaling teams, and performance management
- Deep operational literacy in card manufacturing, fulfillment operations, and secure postal/courier delivery optimization
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
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Equity Value & Accessibility — RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
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Parental & Family Support — Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
