Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe're looking for a Quality Control Specialist to join our team in Tallinn!
We're the financial bodyguards for Wise cardholders worldwide. Sitting within Global Product Operations, the Spend Operations team is the frontline defense against the financial wild west. We handle everything that touches the Wise card ecosystem, specifically specializing in:
- Card Fraud: Outsmarting account takeovers, compromised data, and unauthorized transactions before they impact our users.
- Card Scams: Protecting our customers from sophisticated phishing networks, social engineering, and malicious actors trying to trick them out of their hard-earned money.
- Card Disputes: Fighting back against bad merchants, managing the complex world of chargebacks, and navigating card scheme rules to recover funds when things go wrong.
As our Quality Control Specialist, you're the quality engine powering these frontline defenders . You ensure our specialists make the right risk decisions, remain bulletproof against compliance regulations, and deliver empathetic, compliant, and lightning-fast resolutions. Our mission is to protect our customers, reduce operational risk, and level up the team’s performance through actionable insights into trends and great feedback driving continuous process improvement.
Here’s how you’ll be supporting and elevating the team:
- The Deep Dive: Perform regular, systematic quality reviews across workflows to ensure we are hitting our regulatory standards, internal policies, and SLAs.
- Tech-Forward QC: Embrace, test, and champion AI-driven automation tools to supercharge our review samples and data insights. This mindset is an absolute must for the role!
- The "Why" Detective: Figure out if an error was a one-off mistake, a training gap, or a broken process- then take ownership to help fix it.
- Feedback & Collaboration: Provide clear, constructive, and empathetic feedback to specialists, and partner with Training and Process Excellence teams to design killer remediation strategies.
- Trend Spotting: Track performance metrics and proactively flag emerging risks to leadership before they become systemic issues.
We need someone with an analytical mind, an eye for detail, and impeccable communication skills who truly lives our values every day:
- Customers > Team > Ego: You deliver constructive feedback to specialists and operational leads with empathy, keeping our team's growth and the customer's safety at the heart of everything you do.
- This isn't just a job, we're a revolution: You don’t just check boxes. You actively look for ways to optimize our workflows, automate our frameworks, and scale our QC tools using smart technologies.
- We get it done: You’re agile, proactive, and comfortable adopting new technologies and AI. You manage your time like a pro and always aim for excellence.
About you:
- You're based in Tallinn and have the right to work here (we cannot support visas or relocation for this role).
- You have previous experience working within a Quality Assurance/Quality Control team, or have spent at least 3 years in an operational specialist role with a heavy focus on quality testing and compliance.
- You're Comfortable utilizing AI tools, automated testing scripts, and dashboards to analyze data and pull insights.
- You've strong organizational and project management coordination skills to help drive process improvement initiatives and remediation strategies across teams.
- You're an excellent communicator, able to collaborate seamlessly with various stakeholders and build strong relationships between Operations, Risk, Compliance, and Process Excellence.
Sounds like the next step for you? Please apply latest by August 20th 2026 EOD by submitting your CV and answering application questions!
Additional InformationFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Right to work in Estonia and based in Tallinn (no visa or relocation support).
- Previous experience in a Quality Assurance/Quality Control team or at least 3 years in an operational specialist role with heavy focus on quality testing and compliance.
- Comfortable using AI tools, AI-driven automation, automated testing scripts, and dashboards to analyze data and derive insights.
- Strong organizational skills and project management coordination to drive process improvement and remediation initiatives.
- Excellent written and verbal communication skills; ability to deliver empathetic, constructive feedback and collaborate with stakeholders.
- Mindset to embrace, test, and champion AI-driven automation tools for QC and process scaling.
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
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Equity Value & Accessibility — RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
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Parental & Family Support — Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
