Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
The primary objective of the position is to lead and manage critical projects that drive efficiency, scalability and improved quality. The evidence of success is that the service teams produce “raves” through their ongoing service and support for a broad range of clients across multiple specialized functional areas, costs are lowered through improved processes and growth enablement is possible due to scale.
Specialty Services includes: Verification services (dependents, life events, state waivers) Evidence of Insurability, QMCSO, COBRA, Billing. The Director will have accountability for multiple functional areas within this scope. This position is for COBRA and Billing. In future years it may rotate to other areas of the business.
This role is remote and can be filled anywhere in the U.S. However, no matter the candidate’s geography, bswift operates with Central time zone expectations for availability and expects the same of all teammates.
This is an individual contributor role, but the Director must be able to use their influence to create accountability and results in a matrixed environment.
Specific responsibilities include the following:
• Rapidly deliver on key projects including: training development and delivery, software implementations, process mapping, sales enablement consulting as a SME, risk management
• Coach and develop junior teammates who are dotted line working with you
• Lead governance on overall client lines of business while ensuring that we are meeting and exceeding expectations
• Build a relationship with internal customers via ongoing governance and personal discussions with full portfolio of clients and peers
• Coordinate with bswift teams to coordinate solutions and seamless delivery
• Manage implementation risks and deliverables including status dashboarding and risk mitigation
• Lead efforts to improve process, tech and delivery quality and timeliness
• Be a SME to internal and, occasionally, external customers
Qualifications/Experience/Skills/Other Requirements:
• 5+ years of service delivery / operations experience
• 8+ years of benefits administration experience
• Proficiency with Excel and other Microsoft Office products
• Comfortable making decisions in situations of ambiguity
• A leadership style that reflects and reinforces bswift core values
• Ability to assist and equip others to efficiently solve complex problems
• Significant process management experience
• Strong customer service orientation
• Excellent verbal and written communication skills
• Adaptability to a rapidly changing priority list
• Willingness to work nights and weekends when necessary
• Willingness to travel/work in Chicago office as needed (up to 10%)
• B.A. or B.S. required, or equivalent relevant work experience
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Benefits of Working at bswift:
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
Specific benefit offerings vary by position and may be subject to change.
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $130,000-$150,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
We are committed to being an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
Top Skills
What We Do
bswift is a Chicago-based technology company that provides benefits administration for employers and exchanges nationwide. We pride ourselves on having a fun, friendly and smart staff that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for growth.
Why Work With Us
We offer the excitement and opportunity of a fast-growing company with the stability of an experienced management team, a blue-chip client base, and a proven track record of success. We're looking for motivated and goal-driven team members who possess the bswift values of higher standards, greater accountability and more fun.
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