At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Specialty Services Engagement Manager is responsible for advancing in-network referrals and optimizing network utilization through strategic provider engagement, data insights, and cross-functional collaboration. This highly collaborative and evolving role blends internal sales, provider engagement, and data-informed decision-making to support care coordination, minimize referral leakage, and ensure patients receive high-quality care within LifeStance’s comprehensive services.
Scope may adapt based on business needs, market dynamics, and organizational priorities.
Duties/Responsibilities:
1. Internal Marketing & Communication
Educate internal stakeholders and affiliated partners, as appropriate, on services, specialties, and capabilities across the organization
Promote the use of clinical pathways and other best practices to guide appropriate, evidence-based referrals
Develop and distribute internal communications and/or partner with marketing to support resource development (e.g., referral guides, newsletters, updates)
Highlight success stories and emerging opportunities to foster collaboration and awareness
2. Provider Relationship Building & Engagement
Build and maintain strong relationships with referring providers and care teams across assigned regions or service lines
Serve as a key liaison to facilitate communication, resolve concerns, and enhance the referral experience
Identify provider needs and barriers through ongoing engagement, feedback, and data insights
Promote network engagement and loyalty through education, support, and continuous improvement efforts
3. Data Analysis & Strategic Planning
Analyze referral patterns and trends to identify insights, risks, and opportunities for optimization
Monitor network utilization and contribute to performance tracking across service lines
Use data to inform strategy, prioritizing high-impact initiatives aligned with organizational goals
Collaborate with leadership and cross-functional partners (e.g., Clinical, Operations, Marketing) to develop and implement targeted initiatives
4. Operational Support & Problem Solving
Identify and reduce referral leakage by understanding root causes and scalable solutions.
Facilitate access to care, improve scheduling efficiency, and eliminate barriers to specialty services.
Act as a resource to resolve issues related to referrals, communication, or coordination among providers and departments.
Participate in and/or lead special projects and initiatives as business needs evolve
Required Skills/Abilities:
Strong understanding of referral processes, clinical workflows, and healthcare service delivery.
Excellent interpersonal, communication, and relationship management skills.
Analytical mindset with the ability to interpret data and develop actionable strategies.
Knowledge of CRM tools, EMRs, and referral management systems preferred.
A commitment to continuous learning and improvement based on current clinical best practices and standards of care.
Effective at communicating and translating complexity to a clinical audience
Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements
Education and Experience:
Bachelor's degree in healthcare administration, business, marketing, or a related field. Master’s preferred. Clinical Licensure & Experience in patient care delivery a strong plus.
3–5 years of experience in healthcare provider relations, network engagement, or care coordination.
Other experience or certification requirements
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
In Office and Travel Requirements:
Remote with flexibility to travel up to 50% of the time to engage clinicians and leadership teams across accountable geographies
COMPENSATION: $100,000 - $110,000/annually
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [email protected]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.
Skills Required
- Bachelor's degree in healthcare administration, business, marketing, or related field
- Master's degree
- Clinical licensure or prior patient care delivery experience
- 3-5 years of experience in healthcare provider relations, network engagement, or care coordination
- Strong understanding of referral processes, clinical workflows, and healthcare service delivery
- Excellent interpersonal, communication, and relationship management skills
- Analytical mindset with ability to interpret data and develop actionable strategies
- Knowledge of CRM tools, EMRs, and referral management systems
- Proven ability to improve business processes, methods, quality, and decision-making to achieve measurable improvements
- Ability and willingness to travel up to 50% of the time
- Physical ability to lift/move up to 25 pounds and perform routine physical tasks described
- Effective at communicating and translating complexity to a clinical audience; commitment to continuous learning
What We Do
LifeStance Health is a behavioral health care company focused on providing evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in care settings that include acute inpatient, partial hospitalization, intensive outpatient, outpatient, community-based and in-home. Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: * Delivering Compassion - We care for people unconditionally and act with empathy always. * Building Relationships - We are collaborative, building enduring relationships to achieve more together. * Celebrating Difference - We respect the diversity of every individual’s lived experiences.
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