Join the Trade & Working Capital Operations Change Management team and drive meaningful transformation across the trade finance transaction lifecycle. Partner with business and technology stakeholders to deliver high-impact enhancements from concept through production. Grow your career in a fast-paced role where strong ownership, storytelling, and disciplined delivery create visible results.
As an Associate within the Operations Change Management team under Trade & Working Capital, you define business requirements and deliver change initiatives into production in partnership with business and technology stakeholders. You develop use cases, project plans, and governance frameworks while tracking milestones, risks, and dependencies to ensure successful delivery. You enable operational readiness through training, post-implementation support, and documentation that sustains controls and continuous improvement.
Job Responsibilities
- Identify system enhancement opportunities to uplift the trade finance transaction lifecycle.
- Document business use cases by sizing benefits, scope, risks, and dependencies for program approvals.
- Walk through requirements with Technology and stakeholders to align on outcomes and approach.
- Participate in solution design and validate alignment against documented requirements.
- Run weekly stakeholder forums to drive progress, decisions, and issue resolution.
- Build detailed project plans in MS Project or Excel covering schedule, tasks, risks, and dependencies.
- Track milestones and deliverables and provide timely status reporting to senior management.
- Drive pre- and post-implementation activities to ensure controlled release and adoption.
- Identify defects proactively and manage tracking through fix validation and closure.
Required Qualifications, Capabilities, and Skills
- Bring 5+ years of data analytics and project management.
- Apply change management or project management experience delivering initiatives to production.
- Collaborate effectively with diverse stakeholders across business and technology functions.
- Analyze and synthesize large datasets to support decisions, sizing, and impact assessment.
- Communicate clearly in writing and verbally, producing senior-management-ready storyboards.
- Operate proficiently in MS Suite, Tableau, Alteryx and Jira
Preferred Qualifications, Capabilities, and Skills
- Proficiency in coding using python, LLM, and copilot.
- Establish strong governance and control frameworks for technology delivery projects.
- Prioritize effectively with exceptional organization and attention to detail under tight timelines.
- Maintain accuracy under stress while multitasking across concurrent deliverables.
- Drive problem resolution using structured root-cause analysis and proactive follow-through.
- Partner confidently across global, cross-functional teams and all staff levels.
- Improve delivery outcomes by standardizing documentation, controls artifacts, and readiness playbooks.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5+ years of experience in data analytics and project management
- Experience delivering change management or project management initiatives into production
- Ability to collaborate with stakeholders across business and technology functions
- Ability to analyze and synthesize large datasets for decision-making, sizing, and impact assessment
- Strong written and verbal communication skills, including senior-management-ready storyboards
- Proficiency in Microsoft Suite, Tableau, Alteryx, and Jira
- Proficiency in Python, LLMs, and Copilot
- Experience establishing governance and control frameworks for technology delivery projects
- Exceptional organization, prioritization, attention to detail, and ability to manage concurrent deliverables
- Experience with structured root-cause analysis and proactive problem resolution
- Ability to partner across global, cross-functional teams and staff levels
- Experience standardizing documentation, control artifacts, and readiness playbooks
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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