Specialty Pharmacy Account Coordinator

Posted 2 Days Ago
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St. Louis, MO, USA
In-Office
Mid level
Healthtech
The Role
Coordinates specialty pharmacy patient accounts, including insurance and benefit verification, rejection and denial management, collections, copay and foundation assistance enrollment, claims billing, and regulatory monitoring. Ensures accurate oncology coding and billing while communicating with patients, physicians, staff, and insurers. Also serves as a resource for staff and performs senior pharmacy technician duties as needed.
Summary Generated by Built In
Find your calling at Mercy!TheSpecialty Account Coordinator Iis responsible for multiple facets of patient account coordinationincluding insurance/benefit verification, rejection and denials management and collections. The Specialty Account Coordinator is also responsible for knowing which assistance programs, such as drug copay cards and/or foundations, patients may qualify for, assisting patients in enrolling in thoseprograms, monitoring services rendered and billing the assistance programs for the applicablefunds. This position requires a thorough understanding of all available programs, funding guidelines, claims procedures and insurance company regulations, as well as oncology coding and billing. This position monitors insurance company regulations for changes in pre-certification, documentation, medical necessity criteria, policy requirements and/or claims submission requirements. This position requires accuracy, attention to detail and the ability to communicate well with physicians, staff, patients, and insurance companies. The Specialty Account Coordinator I serves as a resource for other staff and patients. This position serves as a Senior Pharmacy Technician as needed. Performs duties in a manner consistent with Mercy Service Standards.Position Details:

Education: Some college hours in Business, Finance and/or Accounting related courses preferred.
Licensure: Current State Technician license in good standing
Experience: A minimum of 3 years related experience required including 1 year of relevant pharmacy experience.
Certification/Registration: Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB) is required within six months from start.
Knowledge, Skills and Abilities:
Interpersonal, organizational, and analytical skills required.
Must possess ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy.
Ability to use logic, good judgment ad be able to rapidly identify and initiate corrective actions when problems arise.
Must be able to communicate effectively providing good written and oral direction to co-workers.
Must be able to work effectively with VBO management and co-workers in demanding situations.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Skills Required

  • Some college coursework in business, finance, or accounting
  • Current state pharmacy technician license in good standing
  • At least 3 years of related experience, including 1 year of relevant pharmacy experience
  • Certified Pharmacy Technician certification through the Pharmacy Technician Certification Board within six months of starting
  • Interpersonal, organizational, and analytical skills
  • Ability to work under stress, meet deadlines, and maintain consistent accuracy
  • Ability to use logic and judgment to identify and correct problems
  • Effective written and verbal communication skills
  • Ability to work effectively with management and coworkers in demanding situations

Mercy Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.

  • Healthcare Strength Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
  • Retirement Support Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
  • Leave & Time Off Breadth A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.

Mercy Insights

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The Company
HQ: Chesterfield, MO
40,000 Employees
Year Founded: 1886

What We Do

Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.

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