At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job SummaryThe Specialty Manager will be responsible for the oversight, leadership and process management of the Specialty Team and functions. Responsibilities include oversight and management of the Cease/Desist, Deceased, Voluntary Surrender and Specialty State end to end functions; identifying potential Cease/Desist and Deceased accounts through Call Miner review, analysis and exception communication as well as the review and processing of actual Deceased and Cease/Desist accounts. The review, exception detection and communication is facilitated by the Specialty Manager on accounts that are identified with State Call Handling Restrictions. The Specialty manager will be responsible for the monitoring and oversight of all customer call handling based on requirements and functions
Job Duties- Manage, Direct and Assign volume within Specialty processes for appropriate handling within established SLA and in accordance with any applicable Federal and State requirements
- Staffing assessment and allocation for proper coverage for all Specialty Call Handling
- Execute identified process enhancements and expansions to comply with all requirements
- Quality assessment of completed productivity for accuracy and compliance with Federal and State regulations, as well as policy and procedure
- Communicate Call Miner and State Call Restricted exceptions as well as collaborate and assist other departments across the organization, as needed.
- Other duties as assigned.
- College degree or equivalent work experience
- Six (6)+ years of experience
- One (1)+ years of management experience
- Experience in compliance requirements, regulations and processes preferred
- Knowledge of Cease/Desist, Deceased and Specialty State process, regulations, requirements and structure
- General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
- Established verbal and written communication skills.
- Working knowledge of Microsoft Office Suite, including Excel and Word.
- Ability to maintain confidentiality
- Adaptable to changes within a face paced environment
- Can effectively collaborate with peers and leadership
#LI-Remote
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
The pay range for this role is $58,900.00 - $80,900.00 annually.
Exeter Finance LLC is an Equal Opportunity Employer.
Skills Required
- College degree or equivalent work experience
- Six (6)+ years of experience
- One (1)+ years of management experience
- Experience in compliance requirements, regulations and processes
- Knowledge of Cease/Desist, Deceased and Specialty State processes, regulations, requirements and structure
- General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
- Established verbal and written communication skills
- Working knowledge of Microsoft Office Suite, including Excel and Word
- Ability to maintain confidentiality
- Adaptable to changes within a fast paced environment
- Can effectively collaborate with peers and leadership
What We Do
At Exeter, we are committed to helping consumers find the right financing for their next vehicle purchase. We work with thousands of franchised and independent auto dealers nationwide to make vehicle ownership possible for everyone. We have helped more than one million consumers purchase the cars and trucks they want by providing the financing solutions they need. Our mission is to create superior value for our stakeholders by providing financial solutions through building exceptional customer, dealer and partner relationships while exhibiting a Culture of Excellence. Our vision is to be a premier auto finance company and lender of choice known for its People, Performance and Service.
