The Role
Serve as first point of contact for specialty veterinary clients: greet with empathy, manage phone calls and scheduling, process payments, maintain medical records and cleanliness, and collaborate with specialists and clinical staff to ensure smooth patient visits.
Summary Generated by Built In
Specialty Veterinary Client Service Representative (CSR)
Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care? Join our team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams.
Job DescriptionThe Specialty CSR is often the first point of contact for clients visiting our specialty services, offering both professionalism and compassion. You’ll support seamless communication between clients and doctors, assist with scheduling, and help ensure that each patient’s visit runs smoothly.
Position Details- Full-time schedule: 5 shifts per week, 8 hours each
- Dedicated to our Specialty Departments (supporting Internal Medicine, Surgery, and other advanced services)
- Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment
Some of the responsibilities you will own in this role:
- Greet clients with warmth and empathy in stressful situations
- Answer phones, schedule appointments, and manage patient check-ins/outs
- Collect payments and explain financial transactions clearly and professionally
- Maintain accurate medical records and ensure hospital cleanliness
- Collaborate closely with veterinary staff to support patient care
Preferred Qualifications
- 1 year previous experience in veterinary medicine or 2 years experience in human health medicine preferred
- Excellent communication and problem-solving skills
- Ability to remain calm and compassionate in emotional or high-pressure situations
- Strong organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays
Benefits
- Be part of a mission-driven team that saves lives every day
- Opportunities for growth and training in the veterinary field
- Supportive leadership and a collaborative work environment
- Competitive pay
- Paid time off and paid parental leave
- Health, dental, and vision insurance
- Employee discounts
- 401K with company match
Apply today to join the Virginia Veterinary Specialty and Emergency team!
About
Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!Equal Opportunity Employer Policy Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Skills Required
- 1 year experience in veterinary medicine or 2 years experience in human health medicine
- Excellent communication skills
- Problem-solving skills
- Ability to remain calm and compassionate in emotional or high-pressure situations
- Strong organizational skills and attention to detail
- Flexibility to work evenings, weekends, and holidays
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The Company
What We Do
We make life easy for veterinary practices. By assisting with the business side of your practice, veterinarians and teams are empowered to provide exceptional patient care. A fulfilling workplace culture is a critical foundation for hospital growth: happier employees do better work, which leads to better patient care. Exceeding client expectations transform into business results. By providing great benefits and career development opportunities, we can help your staff explore their passions and enjoy a healthy work-life balance. Because of this, your practice will be positioned to provide better medicine to even more patients.
