Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Under general supervision, serves as the first line of contact for internal client service managers, internal and external relationship managers regarding plan-initiated fund and fee change requests. Handles moderately complex inquiries and problem resolutionDUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS: • Provides prompt, accurate and professional responses to email requests and service requests including, but not limited to, requests for plan level fund, fee change, and manual mailing requests.• Facilitate the fund and fee change scheduling with numerous internal teams and departments.• Delegates inquiries to the appropriate unit for timely resolution.• Compose routine written correspondence and conduct research into problems and inquiries.• Handle most issues independently while maintaining the department’s minimum quality, productivity, and time standards.• Prepares simple written correspondence and conducts preliminary research into problems and inquiries• Strong attention to detail is required• Ability to multitask and utilize dual monitors to work in multiple operating systems or vendor sites simultaneously• Adheres to the service standard deadlines• Ability to handle fast paced order processing environment, repetitive duties and ability to embrace change positivelyBackground and Qualifications:- Bachelor’s degree is a must
- 1-3 years of financial services, any experience in Plan or Fund Setup preferred
- Requires superior communication skills, both verbal and written
- Strong attention to detail skills required
- Prior experience and understanding of various IRS codes; 401(k), 401(a), 403(b), 457, etc. preferred
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Empower (empower) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Empower (empower) and has not been reviewed or approved by Empower (empower).
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Retirement Support — A 401(k) match up to 6% plus potential discretionary contributions and no‑cost financial planning signal strong retirement support. This focus on retirement consistently elevates the value of the total rewards package.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage with mental‑health resources, wellness incentives, and HSA contributions indicates a robust health offering. Multiple plan options and supportive services (such as virtual care and second opinions) expand access and utility.
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Leave & Time Off Breadth — PTO programs (including Responsible Time for exempt roles), paid holidays, floating days, and paid volunteer hours offer strong time‑off coverage. These features contribute materially to overall compensation value.
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What We Do
Built on a foundation of trust, integrity and promise, we proudly serve over 71,000 outstanding organizations and more than 17 million individuals. ¹ We take great pride in helping people with saving, investing and advice, while providing them with the tools and resources they need to help reach their financial goals. We’re continuing to grow — and innovate — every day. Our mission is to empower financial freedom for all. That mission starts by delivering advice, personalized guidance and critical support. We strive to meet the unique needs of everyone we serve and embrace the opportunity to inspire them along their journey. Disclosures: https://www.empower.com/social-media
