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This position provides administrative support for the professional certification branch of the Department of Public Safety Certification and Training. Responsibilities include the accurate and timely processing of paperwork, providing prompt customer service, responding to customer related issues and supporting the Mission of the College and goals of the entire Public Safety Training Department.
The successful candidate provides must be able to multi - task, work effectively with frequent interruptions, and meet established timelines for assigned tasks to maintain the high level of customer service required for our national and international certification program. Accuracy and attention to detail is a critical skill set for maintaining auditable course, student, and evaluator records.
The certification program serves approximately 10,000 registrations annually, delivering testing opportunities. In addition, this position provides administrative support to the National Certification Management Staff by assisting with day-to-day operations of the certification office, and the reporting requirements necessary to maintain accreditation through the National Professional Qualifications Board (NPQB).
This position is one of only four individuals authorized with the security access required under certification policies and procedures for handling confidential certification examinations and testing results in accordance with accreditation requirements.
ESSENTIAL FUNCTIONS
Communicate with candidates, evaluators, and supervisors via email, telephone, and in person regarding certification results, testing questions, and prerequisite information in accordance with established policies and procedures.
Prepare, collate, assemble, and distribute written certification examinations, psychomotor skill criterion-referenced examinations, and all required testing materials and resources.
Register students for certification courses.
Manage multiple certification courses simultaneously through course files, registrations, candidate files, written and practical examinations.
Fulfill student transcript requests.
Maintain paper and electronic logs of achieved certifications, pending certifications, returned mail, reissued certifications, and candidate notification letters.
Evaluate and confirm candidate prerequisites for various National Certification levels.
Enter certification results into the certification database as a back-up to lead.
Issue National Certification certificates and/or unsuccessful correspondence for candidates as a back-up to lead.
SECONDAY FUNCTIONS
Proctor examinations for on and off site locations, as requested.
Function as a router for skills testing sessions for on and off site locations.
MINIMUM QUALIFICATIONS
High School diploma and 3 years of job-related experience in a professional office setting.
Self-motivated, organized, and detail oriented.
Proficiency with Microsoft Office applications, including Word, Excel, and Access; experience with Colleague and Jenzabar preferred.
Strong work ethic.
Ability to muti-task and prioritize work assignments.
Knowledge of and ability to maintain compliance with the Family Educational Rights and Privacy Act (FERPA).
Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
Associate's degree
Working knowledge of the National Professional Certification testing process for fire and emergency service responders.
Experience in handling confidential certification examinations and candidate test results.
Ability to adapt to short timelines, manage last-minute changes, and maintain a high level of accuracy in a fast-paced environment.
PHYSICAL DEMANDS
The position may require lifting and carrying banker boxes containing files, supplies, catalogs, and other materials. Duties may also require repetitive bending, squatting, filing, and repetitive motions involving the hands, wrists, and arms.
WORK ENVIRONMENT, TRAVEL, AND SCHEDULE
The position may require work at off-site locations, including fire stations and outdoor training centers. Travel between the College and off-site locations may be required. The position may also require occasional evening and weekend work based on program needs.
HOURLY RANGE $23.0500 - $24.6635 (commensurate with experience)
BENEFITS
Bucks County Community College offers an exceptional benefits package that includes medical, dental, vision, prescription plans, 403B pension plan, life insurance, short & long-term disability, generous paid time off, tuition waivers, tuition assistance, wellness center, cafeteria, and free parking on a beautiful Bucks County campus.
BACKGROUND CHECKS/CLEARANCES
Employment with the College will require successful completion of background check(s) in accordance with College's policies.
APPLICATION
Apply online at: https://bucks.wd1.myworkdayjobs.com/BCCC
Applications must consist of a letter of application addressing this specific position and the candidate’s interest and qualifications for coming to Bucks County Community College, resume/CV, and professional references. References will not be contacted without prior permission. Finalists may be asked to provide additional materials.
DEADLINE
Applications will be accepted until the position is filled.
We are proud to be an organization that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Please Note: At this time, the College does not provide work visa sponsorships. To be considered for employment at Bucks County Community College, applicants must be permitted to legally work in the United States without employer sponsorship. Bucks County Community College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Skills Required
- High school diploma and 3 years job-related experience in a professional office setting
- Proficiency with Microsoft Office applications (Word, Excel, Access)
- Ability to multi-task, prioritize work assignments, and work effectively with frequent interruptions
- Strong attention to detail and accuracy to maintain auditable records
- Knowledge of and ability to maintain compliance with FERPA
- Demonstrated ability to maintain confidentiality and handle sensitive information
- Experience with Colleague and Jenzabar
- Associate's degree
- Working knowledge of National Professional Certification testing process for fire and emergency service responders
- Experience handling confidential certification examinations and candidate test results
- Ability to adapt to short timelines, manage last-minute changes, and maintain accuracy in a fast-paced environment
What We Do
Bucks County Community College is an educational institution serving more than 11,000 credit and 25,000 non-credit students annually. The college provides a wide range of academic programs, professional development, and career training in fields such as healthcare, information technology, and industrial maintenance. It also maintains strategic partnerships, such as with Temple University, to create pathways for honors students to advance their education.
