Specialized Support - ACC/AT&T

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You will be responsible for providing comprehensive pre-sales support for ACC and AT&T opportunities. This entry-level position requires exceptional attention to detail and the ability to navigate complex provider systems, terminology, and processes. You will serve as a critical bridge between AppDirect Advisors, providers, and internal teams while mastering the intricate language, acronyms, and multiple systems that define the ACC/AT&T environment. Success in this position requires adaptability to apply learned information to similar but varied situations across diverse customer scenarios.

What you’ll do and how you’ll have an impact

• Provide pre-sales support for new and existing ACC/AT&T opportunities including detailed serviceability research and quoting
• Generate accurate contracts and documentation while navigating complex ACC/AT&T terminology and requirements
• Submit and track orders through multiple ACC/AT&T provider systems with meticulous attention to detail
• Process and resolve billing tickets requiring careful analysis and provider-specific knowledge
• Interface directly with AppDirect Advisors to support their customer success initiatives with ACC/AT&T services
• Collaborate with multiple internal teams including Order Processing, Project Coordination, and Billing
• Maintain detailed and accurate records in AppDirect CRM systems ensuring data integrity
  

What we’re looking for

• Telecommunications industry experience, ACC/AT&T highly preferred
• Strong proficiency in Google Workspace applications (Docs, Sheets, Gmail, Drive)
• Proficient skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with CRM systems preferred; ability to learn multiple complex systems quickly
• Outstanding written and verbal communication skills with precision in technical details
• Strong organizational skills with ability to juggle multiple systems and processes simultaneously
• Exceptional attention to detail with ability to manage complex, multi-step processes accurately
• Strong analytical skills with ability to learn and apply complex terminology and acronyms

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice