Job Summary
The role of a Travel Desk Executive involves managing all travel-related activities for employees within an organization
Responsibilities:
- Manage travel bookings, cancellations, and amendments for clients.
- Coordinate with airlines, hotels, and other travel partners to ensure seamless execution of itineraries.
- Provide exceptional customer service by resolving employee queries and concerns promptly.
- Handle international ticketing processes efficiently.
- Handle VIP and group bookings.
- Analyze ticketing data to identify trends and areas for improvement.
- Maintain strict confidentiality about travel plans and follow company rules regarding travel.
Desired Candidate Profile
- 0-3 years of experience in the travel industry (BPO/Call Centre/Travel Industry).
- Strong knowledge of booking systems and procedures.
- Excellent communication skills with ability to handle international calls effectively.
- Proficiency in creating customized travel using various tools Concur and BCD.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
Role Details:
- Industry Type: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Shifts: Open to any shift
- Education: Any graduate (preferably B.Com & MBA)
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
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What We Do
Meet IFF:
We boldly bring together science and creativity to create what the world needs.
An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave.
With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same.
Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet.
Explore what sets us apart.
